Hiring For International Voice Process | Foundever |

Foundever; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Two-way transportation

Job summary

Foundever Hyderabad invites applications for an International Voice Process role as Customer Support Executive. Join our night-shift operations and engage with international customers via calls, emails, and chats, delivering professional service.

Fresher or BPO experience is welcome; strong English communication and the ability to work from office are required. This position offers health benefits and transportation support as part of the onboarding package.

Qualifications

• Fresher or BPO experience acceptable.
• Excellent verbal communication skills in English.

Responsibilities

• Responding promptly to customer inquiries.
• Troubleshooting and resolving product issues and concerns.
• Ensuring customer satisfaction and providing professional customer support.
• Handle international customer calls, emails, and chats with a focus on providing excellent customer service.
• Resolve customer queries related to products/services offered by the company.
• Work in an international call center environment with exposure to diverse cultures and time zones.
• Develop strong communication skills to effectively handle complex customer issues.
• Meet performance targets set by the organization.

Skills

Excellent communication

English proficiency

Education

10+2 / Undergraduates eligible

Job description

Job Title: International Voice Process.

Location :- Hyderabad

Shift: Night Shifts.

Job Description: We are looking for dedicated individuals to join our team as International voice process as an Customer Support Executives with Excellent communication.

Eligibility Criteria:

• Fresher or any BPO related experience. (10+2 undergraduates can apply)
• Excellent verbal communication skills in English.
• Ability to work night shifts.
• Work from office.

Key Responsibilities:

• Responding promptly to customer inquiries.
• Troubleshooting and resolving product issues and concerns.
• Ensuring customer satisfaction and providing professional customer support.
• Handle international customer calls, emails, and chats with a focus on providing excellent customer service.
• Resolve customer queries related to products/services offered by the company.
• Work in an international call center environment with exposure to diverse cultures and time zones.
• Develop strong communication skills to effectively handle complex customer issues.
• Meet performance targets set by the organization.

Perks and benefits:-

• Performance-based Monthly & quarterly incentives.
• Health insurance and other benefits.
• Two-way transportation