2025 Latest 5 Days Working BPO Job at Foundever Mumbai

Indian Occupation; Mumbai; On-site; INR 279,000 - 391,000; Full time

Job summary

Foundever in Mumbai (Chandivali, Andheri East) invites applications for the role of Customer Service Executive. The position offers a 5-day working week with rotational night shifts.

Fresh graduates are welcome, and candidates with 1+ year in an international BPO and excellent English communication are preferred. Responsibilities include handling queries, complaints, and requests via phone, email, or chat, delivering professional service, and meeting team targets.

Qualifications

• HSC passed with relevant documents
• 1+ year of experience in International BPO (preferred)
• Fresh graduates welcome to apply
• Excellent communication skills in English
• Willing to work in rotational shifts and rotational week-offs

Responsibilities

• Provide exceptional customer service by addressing queries, complaints, and requests
• Handle customer interactions via phone, email, or chat in a professional and courteous manner
• Ensure customer satisfaction through prompt and effective issue resolution
• Work with team members to meet and exceed individual and team performance targets
• Adhere to company policies, procedures, and guidelines

Skills

English communication

Education

HSC passed

Job description

Latest 5 Days Working BPO Job at Foundever Mumbai: Foundever is hiring for the position of Customer Service Executive at our Mumbai office located in Chandivali, Andheri East. In this role, you will be responsible for delivering exceptional customer service to our clients, handling queries, complaints, and request in a professional manner. The position offers a 5-day working schedule, with rotational night shifts based on the shift roster. Ideal candidates will have at least 1 year of experience in an international BPO and must possess excellent communication skills in English. Fresh graduates are also encouraged to apply, provided they meet the educational and flexibility requirements. If you are passionate about customer service and ready to thrive in a fast-paced environment, this is the perfect opportunity for you.

Foundever Job Description

• Location: Mumbai (Chandivali, Andheri East)
• Working Days: 5 days a week
• Shift: Rotational night shifts (as per roster)
• Education: HSC passed (relevant documents required)
• Experience: 1+ year in an International BPO (preferred)
• Communication: Excellent communication skills in English
• Freshers: Graduate freshers are welcome to apply
• Flexibility: Must be open to rotational week-offs and shifts

Key Responsibilities

• Provide exceptional customer service by addressing queries, complaints, and requests
• Handle customer interactions via phone, email, or chat in a professional and courteous manner
• Ensure customer satisfaction through prompt and effective issue resolution
• Work with team members to meet and exceed individual and team performance targets
• Adhere to company policies, procedures, and guidelines

Eligibility Criteria

• Education: At least HSC passed with relevant documents
• Experience: 1+ year of experience in any International BPO (preferred)
• Freshers: Graduate freshers are welcome to apply
• Skills: Excellent communication skills in English
• Flexibility: Must be willing to work in rotational shifts and rotational week-offs

Job Details

• Location: Mumbai (Chandivali, Andheri East)
• Shift: Rotational night shifts (as per the roster)
• Working Days: 5 days a week
• Salary: Competitive salary (to be discussed during the interview)