Mainframe Operations & Scheduling Engineer

Infosys; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Infosys Bengaluru is seeking an experienced Mainframe Operations specialist to oversee scheduling, batch processing, and production support in z/OS environments.

You will work with Control-M, TWS/OPC, CA-7, ESP, or AutoSys, monitor JES2/SDSF, manage incidents, and ensure SLAs are met across 24x7 shifts.

Knowledge of CICS, DB2, VSAM, IPL activities, and ITIL processes is valuable, with RCA and preventive actions driving stable batch cycles.

Qualifications

• Mainframe operations expertise
• Batch scheduling and monitoring
• ITIL incident/change management processes

Responsibilities

• Schedule, monitor, and manage daily batch cycles in z/OS environments.
• Troubleshoot batch failures, perform restarts, and coordinate with application/infrastructure teams.
• Provide 24x7 production support with on-call rotations and incident handling.

Skills

Mainframe ops

Batch scheduling

ITIL processes

Tools

Control-M

TWS/OPC

CA-7

ESP

AutoSys

JES2

SDSF

Job description

Experience in Mainframe Operations, Scheduling, or Production Support. Strong knowledge of IBM z/OS, JCL, TSO/ISPF, SDSF, JES2, and Console Operations. Hands-on experience with Control-M, IBM Tivoli Workload Scheduler (TWS/OPC), CA-7, ESP, or AutoSys. Experience in batch monitoring, workload automation, and dependency management. Understanding of CICS, DB2, VSAM, and file transfer processes in mainframe environments. Knowledge of Incident, Problem, and Change Management processes (ITIL). Experience troubleshooting batch abends, job failures, and scheduling conflicts. Familiarity with HMC, LPAR concepts, and IPL activities is desirable

Monitor and manage daily batch processing cycles in Mainframe z/OS environments. Schedule, maintain, and support batch workloads using Control-M, TWS/OPC, CA-7, or similar scheduling tools. Perform batch job monitoring, job restarts, reruns, dependency management, and failure resolution. Monitor mainframe consoles, JES2, SDSF queues, and system messages to ensure smooth operations. Handle production incidents, escalations, and service requests while meeting SLA commitments. Coordinate with application, infrastructure, and business teams during batch processing issues and outages. Support IPL activities, system health checks, batch recovery, and operational maintenance activities. Conduct root cause analysis (RCA) and implement preventive measures for recurring job failures.

Experience managing critical overnight batch cycles and business-critical processing windows. Knowledge of workload optimization, SLA monitoring, and batch performance tuning. Exposure to cross-platform scheduling and file transfer dependencies. Ability to support 24x7 production environments through rotational shifts and on-call support.