Production Support Engineer - Mainframes

Hiringeye Solutions; Hyderabad; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

Hiringeye Solutions is seeking an experienced Mainframe Production Support Engineer to manage production workloads, batch processing, and incident management. The role requires strong knowledge of JCL, ISPF, IBM Utilities, VSAM, File-Aid, and Connect, with CA Scheduler and ITIL/ServiceNow familiarity.

Night/weekend on-call rotations may be required. The ideal candidate will have 5+ years in mainframe production support/operations, excellent troubleshooting and communication skills, and the

Qualifications

• 5+ years of experience in mainframe production support/operations.
• Proficient in JCL, ISPF, IBM Utilities, VSAM, File-Aid, and Connect.
• Experience with CA Scheduler or similar job scheduling tools.
• Familiarity with ServiceNow and ITIL processes.
• Knowledge of IBM System Automation for z/OS and performance monitoring is a plus.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Able to work independently and in a team; willing to night/weekend/on-call shifts.

Responsibilities

• Monitor and manage mainframe and cross-platform production workloads and batch processing.
• Handle production alerts, exceptions, abends, and scheduling failures.
• Perform incident triage, impact assessment, troubleshooting, escalation, and recovery.
• Monitor production automation and scheduling systems and ensure timely issue resolution.
• Support change management, release activities, disaster recovery, and special production events.
• Manage job reruns, database restore requests, and production schedule changes.
• Prepare production status reports and communicate operational issues and trends.
• Participate in root cause analysis and continuous process improvement.

Skills

Mainframe Production Support

JCL

ISPF

IBM Utilities

VSAM

File-Aid

Connect

CA Scheduler

ServiceNow

ITIL

On-call rotations

Tools

CA Scheduler

ServiceNow

Job description

We are looking for an experienced Mainframe Production Support Engineer to manage production workloads, batch processing, scheduling, incident management, and operational support. The candidate should have strong knowledge of mainframe technologies and production scheduling tools.

Key Responsibilities

• Monitor and manage mainframe and cross-platform production workloads and batch processing.
• Handle production alerts, exceptions, abends, and scheduling failures.
• Perform incident triage, impact assessment, troubleshooting, escalation, and recovery.
• Monitor production automation and scheduling systems and ensure timely issue resolution.
• Support change management, release activities, disaster recovery, and special production events.
• Manage job reruns, database restore requests, and production schedule changes.
• Prepare production status reports and communicate operational issues and trends.
• Participate in root cause analysis and continuous process improvement.

Required Skills

• 5+ years of experience in Mainframe Production Support / Operations.
• Strong knowledge of JCL, ISPF, IBM Utilities, VSAM, File-Aid, and Connect.
• Experience with CA Scheduler or similar job scheduling tools.
• Familiarity with ServiceNow and ITIL processes.
• Knowledge of IBM System Automation for z/OS and performance monitoring is a plus.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Ability to work independently and collaboratively in a production environment.
• Willingness to support night/weekend schedules and on-call rotations when required.