Loyalty Manager

The House of Abhinandan Lodha; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

The House of Abhinandan Lodha is seeking a TL - Loyalty sales to lead and develop a high-performing sales team in Gurugram, Haryana. You will coach, mentor, and motivate the team to consistently meet and exceed loyalty targets, while owning CRM/MIS reporting and KPI tracking to drive revenue.

The role demands a strong background in sales leadership, hands-on coaching, and excellent communication. On-site position based in Gurugram, with calendar-driven reviews and training sessions.

Qualifications

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.

Responsibilities

• Role & responsibilities: TL- Loyalty sales
• Monitor and drive team performance against sales targets.
• Coach, mentor and motivate Sales Executives/ Relationship Managers.
• Oversee CRM usage, MIS reporting, and KPI tracking.
• Conduct daily reviews, team huddles, and sales training.

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.