Loyalty Manager

Saheel Properties; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Saheel Properties in Pune is seeking an experienced Sales & Business Development professional to build and manage customer loyalty programs and drive retention.

You will plan events, coordinate with Sales, CRM and Marketing, and develop referral opportunities while tracking program performance and MIS.

Qualifications

• MBA degree required
• 5–8 years in sales/business development
• Experience in loyalty or customer engagement is a plus

Responsibilities

• Develop and manage customer loyalty and retention programs.
• Improve customer engagement and customer satisfaction.
• Plan customer events, campaigns and engagement activities.
• Maintain relationships with existing customers.
• Analyse customer feedback and identify improvement areas.
• Coordinate with Sales, CRM and Marketing teams.
• Develop referral and repeat-business opportunities.
• Track loyalty program performance and prepare MIS.

Skills

Customer loyalty

Customer engagement

Campaign planning

Relationship management

Feedback analysis

Cross-functional collaboration

Referral programs

MIS reporting

Education

MBA

Job description

Job Category: Sales & Business Development

Experience: 5 - 8 Year
Location: Pune
Education: MBA
Job Type: Full-Time

Key Responsibilities:

• 1.Develop and manage customer loyalty and retention programs.
• 2. Improve customer engagement and customer satisfaction.
• 3. Plan customer events, campaigns and engagement activities.
• 4 Maintain relationships with existing customers.
• 5. Analyse customer feedback and identify improvement areas.
• 6. Coordinate with Sales, CRM and Marketing teams.
• 7.Develop referral and repeat-business opportunities.
• 8.Track loyalty program performance and prepare MIS.