Walk-in | Customer Relationship Executive - Loyalty

Mahavir Auto Diagnostics; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Mahavir Auto Diagnostics in Hyderabad is seeking a motivated CRM and Loyalty Manager to plan and execute customer loyalty programs, aim to improve retention and foster repeat business. You will maintain regular contact with existing customers through calls, WhatsApp, SMS and email, driving engagement with loyalty offers, rewards and exclusive campaigns.

Coordinate with Sales, Service, Parts and Marketing to ensure seamless customer experiences, track engagement, and prepare MIS reports to

Qualifications

• Graduate in any degree or Marketing/BA with 1–3 years CRM experience.
• Experience in automobile dealerships, premium/luxury brands, hospitality or retail.
• Strong communication and customer engagement skills with service orientation.

Responsibilities

• Manage and execute customer loyalty programs to improve retention and repeat business.
• Maintain regular communication with existing customers through calls, WhatsApp, SMS and email.
• Drive customer engagement through loyalty offers, rewards, service benefits and exclusive campaigns.
• Conduct proactive follow-ups for service due dates, vehicle upgrades, renewals and referrals.
• Identify opportunities for repeat purchases, cross-selling and upselling of vehicles, service and accessories.
• Maintain accurate customer data, interactions and loyalty program activities in CRM/DMS.
• Handle customer queries related to loyalty benefits, memberships, offers and redemptions.
• Coordinate with Sales, Service, Parts and Marketing teams to deliver seamless customer experiences.
• Track customer engagement, retention, referrals and loyalty program performance and prepare MIS reports.
• Build strong long-term relationships and ensure a premium customer experience and high customer retention

Skills

CRM skills

Communication

Relationship building

Customer engagement

Retention focus

Education

Graduate in any degree / Marketing / Business Administration

Tools

CRM/DMS

MS Office

Job description

Role & responsibilities

• Manage and execute customer loyalty programs to improve retention and repeat business.
• Maintain regular communication with existing customers through calls, WhatsApp, SMS and email.
• Drive customer engagement through loyalty offers, rewards, service benefits and exclusive campaigns.
• Conduct proactive follow-ups for service due dates, vehicle upgrades, renewals and referrals.
• Identify opportunities for repeat purchases, cross-selling and upselling of vehicles, service and accessories.
• Maintain accurate customer data, interactions and loyalty program activities in CRM/DMS.
• Handle customer queries related to loyalty benefits, memberships, offers and redemptions.
• Coordinate with Sales, Service, Parts and Marketing teams to deliver seamless customer experiences.
• Track customer engagement, retention, referrals and loyalty program performance and prepare MIS reports.
• Build strong long-term relationships and ensure a premium customer experience and high customer retention

Preferred candidate profile

• Graduate in Any Degree / Marketing / Business Administration with 1-3 years of experience in customer relationship management.
• Experience in automobile dealerships, premium/luxury brands, hospitality or retail is preferred.
• Strong communication, relationship-building and customer engagement skills with a service-oriented approach.
• Proficient in CRM/DMS, MS Office and customer follow-up, with a focus on retention, referrals and repeat business.