Loyalty Sales Manager - Mumbai

Lodha; Kalyan-Dombivli; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Lodha is seeking AM/DM/M with a background in loyalty sales to grow and manage key accounts in designated markets. You will leverage internal teams and partner networks to qualify leads, drive new business, and convert proposals into sales while maintaining strong client relationships.

Role requires deep product knowledge, excellent communication, and collaboration with cross-functional teams to ensure compliant processes and timely follow-ups.

Qualifications

• 5+ years of loyalty sales experience.
• Minimum 60% in 2 of 4 academic tracks (Post Grad, Under Grad, HSC, SSC).
• Excellent communication and interpersonal skills.

Responsibilities

• Identify and qualify leads in designated markets through B2C sales efforts.
• Build on internal partners and self-sourcing to acquire new business and manage clients.
• Meet prospects, organize site visits, and drive proposals to definite sales status.
• Ensure documentation (agreements, billing, loans) is in place and coordinate with teams for service delivery.
• Maintain records and ensure SFDC lead tracking and compliance with company policies.

Skills

Loyalty sales

Relationship building

Lead qualification

Negotiation

Team collaboration

Education

Bachelor's degree or higher

Tools

SFDC

Job description

Role & responsibilities

Designation - AM/DM/M

Key Responsibilities

Business Development and Channel Partner Management

• Consistently identify and qualify leads in designated markets through B2C sales calls. Leverage on a strong internal network of customer facing teams and existing customers to achieve set targets.
• Consistently build on the internal partners and self-sourcing to acquire new business and manage clients in collaboration with them. Conduct regular review meetings to drive more business.

Client Relationship Building

• Actively follow through on potential customers based on their specific requirements. Possess in-depth product knowledge (and micro information at project level) and communicates the same effectively to prospects.
• In collaboration with the Team Lead, meet with prospects, organize and conduct site visits and strive to establish a strong client relationship with an aim to convert from proposal to definite status
• Play a key role during various stages of customer engagement till sales closure and provide support for query resolution

Industry Awareness

• Keep abreast with relevant competitor details including price movements, construction activity, key trends and market dynamics
• Network effectively with peer teams and industry contacts to stay updated on key trends, developments, market dynamics and potential business opportunities. Liaison with various departments to get deeper product knowledge.

Team Collaboration

• Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, loans etc.) are in place and monitoring collections for designated accounts
• Coordinate with various departments (Customer Care, Sales Peer Teams etc.) to ensure exceptional customer service

Systems and Process Compliance

• Maintain accurate records for designated accounts and share regular updates with the Team Lead and Segment Head
• Maintain thorough adherence to SFDC and lead tracking mechanisms as required the highest standards of compliance to Lodha Groups policies, processes and value structure

Preferred candidate profile

• Minimum 5 years of loyalty sales exp.
• Min 60 % 0r above in any of the 2 (Post Grad, Under Grad, HSC or SSC)
• Excellent communication and inter personal skills