Senior Client Servicing Manager_Loyalty

BigCity Promotions; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

BigCity Promotions is seeking a seasoned Project Manager to manage enterprise loyalty and engagement programs from implementation through ongoing operations.

You will work directly with client stakeholders across Marketing, Trade Marketing, Sales, CRM and Digital teams to gather requirements, translate discussions into functional documents, and drive production launches. This role requires strong communication and the ability to lead large, multi-team projects.

Qualifications

• Experience leading enterprise SaaS implementations.
• Strong requirements gathering and documentation skills.
• Ability to coordinate with multiple stakeholder groups.

Responsibilities

• Manage enterprise loyalty program implementations from kickoff to production.
• Coordinate with Marketing, Sales, CRM, and IT teams.
• Drive UAT, risk tracking and project execution.
• Develop implementation plans and maintain project trackers.

Skills

Excellent communication

Requirement gathering

Job description

• Manage enterprise loyalty and engagement programs from implementation through ongoing operations.
• Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.
• Conduct requirement gathering meetings and workshops.
• Understand business, operational and technical requirements.
• Translate client discussions into clear functional documents for Product and Engineering teams.
• Understand configurable SaaS platforms and business workflows.
• Coordinate with Product, Tech, Operations, Analytics and Finance teams.
• Prepare implementation plans, project trackers, MOMs and action lists.
• Manage timelines, risks, dependencies and project execution.
• Drive UAT, testing, issue tracking and production launches.
• Identify opportunities to improve processes and recommend better solutions.

Experience Required

• 5-8 years of relevant experience.
• Experience managing enterprise clients and multiple large implementations.
• Comfortable interacting with senior client stakeholders.
• Able to independently drive large projects and mentor junior team members.

Mandatory Skills

• Excellent Communication & Requirement Gathering