Lobby Ambassador

JLL; Bengaluru; In loco; INR 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

JLL in Bengaluru, India, is hiring a Lobby Ambassador to be the first point of contact for visitors and tenants. You will deliver outstanding customer service, manage check-ins, and support reception activities in a corporate setting.

Role requires professional appearance, strong communication, and the ability to work with diverse teams. This is a full-time on-site position based in Bengaluru with standard business hours and occasional events.

Competenze

• Bachelor degree or equivalent preferred.
• 1–2 years of experience in customer service, hospitality, reception, or front desk roles.
• Experience in corporate office environments or commercial real estate is advantageous.

Mansioni

• Greet visitors professionally and create a welcoming atmosphere.
• Verify credentials, issue badges, and manage visitor logs.
• Answer calls and direct inquiries to appropriate parties.
• Coordinate meeting room reservations and services as needed.
• Monitor access points and enforce security policies.
• Assist with mail, packages, and deliveries.
• Maintain lobby appearance and monitor maintenance needs.

Conoscenze

Interpersonal skills

Communication skills

Customer service orientation

Professional appearance

Team collaboration

Formazione

Bachelor degree or equivalent

Strumenti

Microsoft Office Suite

Visitor management systems

Descrizione del lavoro

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lobby Ambassador - Job Description

Position Overview

The Lobby Ambassador serves as the primary point of contact for all visitors, tenants, and guests entering the building. This role is responsible for creating exceptional first impressions, ensuring seamless visitor experiences, and maintaining security protocols while delivering outstanding customer service in a professional corporate environment.

Key Responsibilities

Visitor and Guest Services

Greet all visitors with professionalism and warmth, creating a welcoming atmosphere. Verify visitor credentials, issue badges, and maintain accurate visitor logs in compliance with security protocols. Notify Business Units contacts of guest arrivals promptly and courteously. Manage visitor check-in and check-out procedures efficiently while ensuring all security requirements are met.

Reception and Administrative Support

Answer incoming calls professionally and direct inquiries to appropriate parties. Provide accurate information about building amenities, tenant locations, and local area services. Coordinate meeting room reservations and conference services as needed. Receive, log, and distribute packages and deliveries to tenants. Assist with mail distribution and courier services.

Security and Access Control

Monitor building access points and ensure only authorized individuals enter the premises. Enforce building security policies consistently and professionally. Report security concerns, suspicious activity, or safety hazards immediately to management and security teams. Maintain awareness of emergency procedures and assist during evacuations or critical incidents. Issue temporary access cards and track their return.

Workspace and Environment Management

Maintain the lobby's professional appearance throughout the day. Ensure reception area remains clean, organized, and presentable. Refresh reading materials, brochures, and informational displays regularly. Monitor and report maintenance needs including lighting, temperature control, and equipment malfunctions.

Required Qualifications

Education and Experience

Bachelor degree in any steam or equivalent associate degree or relevant coursework preferred. Minimum 1-2 years of experience in customer service, hospitality, reception, or front desk roles. Experience in corporate office environments or commercial real estate settings is advantageous.

Skills and Competencies

Exceptional interpersonal and communication skills with the ability to interact professionally with diverse individuals at all organizational levels. Strong customer service orientation with a genuine desire to help others. Professional appearance and demeanor that reflects positively on the building. Basic computer proficiency including Microsoft Office Suite and visitor management systems. Ability to learn building‑specific technology platforms quickly.

Personal Attributes

Reliable and punctual with strong work ethic. Friendly, approachable demeanor with positive attitude. Discretion and confidentiality when handling sensitive information. Cultural awareness and ability to work effectively with diverse populations. Flexibility to adapt to changing priorities and situations. Team player who collaborates well with building staff and management.

Physical Requirements

Ability to stand for extended periods during shifts. Monitor lobby activities and communicate effectively. Mobility to move throughout the lobby area and assist visitors as needed.

Work Schedule

Full‑time position with standard business hours, typically Monday through Friday. Flexibility for occasional extended hours during building events or special circumstances. Shift work may be required depending on building operations.

Reporting Structure

Reports directly to the Facilities Manager. Collaborates closely with corporate security teams.

Location:

On‑site -Bengaluru, KA

Scheduled Weekly Hours:

40

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of