Front Office Executive

Jones Lang LaSalle, Inc.; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Jones Lang LaSalle, Inc. is seeking a Front Office Executive for our Work Dynamics team in Bengaluru. This on-site role involves delivering a seamless visitor experience, managing front desk operations, and coordinating with clients and hosts to ensure smooth events at the site.

You will engage with visitors, issue passes, and maintain building access protocols while collaborating with a responsive client-host team. A graduate degree and strong people skills are essential.

Qualifications

• Graduate degree with relevant work experience.
• Very good people skills and ability to interact with a wide range of client staff.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.

Responsibilities

• Provide a welcoming approach to all visitors and identify the host.
• Issue entry passes and explain building access rules.
• Manage front office, ensure pleasant experience for visitors/clients.
• Reconcile access cards and badges daily.
• Escort staff and visitors, maintain lobby and public areas.

Skills

Communication skills

Customer service

Problem solving

Flexible hours

Guest relations experience

Client presentations

MS Office

Visitor Management Software

Team player

Education

Graduate degree

Tools

MS Office

Visitor Management Software (VMS)

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Front Office Executive

Work Dynamics

What this job involves

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Workplace Experience, join us to be inspired by the best.

Competencies

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem solving skills.
• Able to work flexible hours.
• Quick learner and ability to motivate self.
• Proven working experience as a guest relation Executive.
• Confidently able to present to clients.
• Hands-on experience in using visitor management software and MS office.
• Strong team player within a customer service team environment.

Responsibilities of Front Office Executive

The role of the FOE is to deliver an integrated experience, be a single point of contact at the re-ception, provider employee and guest service with bespoke support & have updated infor-mation of floors and events being hosted at specific sites.

Visitor Management

• Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host and facilitating collection. This includes logging in and out any client visitors and / or referring them to them to relevant Client host.
• Issue of entry passes and providing visitors with a clear and comfortable and understanding of the rules governing access to host or the building
• All staff will always be appropriately presented with standard uniform
• Regular Reconciliation of all Access cards and Badges issued to visitors/employee and Cli-ents.
• Precise information about building structure, emergency exit and daily client visits or events being hosted at site location.
• Manage the Front Office in most professional manner, directing and coaching staff to en-sure pleasant experience to all visitors/Clients.
• Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement.
• Ensuring reconciliation of all Client/Employee badges issued on daily basis.
• Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
• Ensure training of front office staff on VMS and GAP process and Policy.
• Guiding the Client Host Team to raise request on SEP/Safe tool for all Visits.

Additional activities

• New initiatives
• Managing site operations.
• Assisting WM/CE during crisis situation/BCP

Sound like the job you’re looking for?

Before you apply, it’s also worth knowing what we are looking for:

Education and experience

Graduate degree with relevant work experience.

Very Good people skills and ability to interact with a wide range of client staff and demands;

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page