Guest Services Ambassador

JLL; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

JLL in Bengaluru is seeking a Guest Service Agent to deliver an exceptional client experience daily, handle access, mail, events, and coordinate with service partners while fostering a hospitality-focused workplace.

The role supports a client-facing service delivery model, requiring a high school diploma, 1-3 years in hospitality or related fields, strong customer service and communication, and proficiency in Google Suite. On-site with a 48-hour weekly schedule.

Qualifications

• High school diploma or GED is required.
• 1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity and good judgment.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient in Google Suite (Gmail, Sheets, Docs).

Responsibilities

• Perform functions for the following programs: temporary access badges, landlord building access, lost & found, luggage storage, quarterly inspections for meeting rooms.
• Assist with site events in coordination with the conference services team and admins.
• Facilitate mail and package services.
• Escalate problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
• Work collaboratively with other service lines.
• Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
• Perform additional job duties, as requested.

Skills

Hospitality experience

Customer service

Communication

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

Google Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

The Guest Service Agent (GSA) is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. The GSA will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the execution of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Key Responsibilities

• Perform functions for the following programs: temporary access badges, landlord building access, lost & found, luggage storage, quarterly inspections for meeting rooms.
• Assist with site events in coordination with the conference services team and admins.
• Facilitate mail and package services.
• Escalate problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
• Work collaboratively with other service lines.
• Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
• Perform additional job duties, as requested.

Qualifications

• High school diploma or general education degree (GED)
• 1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity and good judgment.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Google Suite (Gmail, Sheets, Docs)

Updated 9/6/24 for the Capital One Account

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.