Customer Relation Executive

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 279,000 - 424,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru seeks a Lobby Attendant/CRE to ensure excellent guest experience, coordinate with departments, and manage client feedback with a hospitable presence.

You will conduct rounds, address complaints within defined timelines, assist with events, and support inventory and reporting tasks while reporting to the Customer Relation Manager / Property Manager.

Qualifications

• Hospitality background required, with 1–2 years of work experience or 2–3 years in client-facing roles.
• Excellent English and Hindi communication skills.
• Willingness to work flexible shifts, weekends and holidays.
• Basic computer/MS Office skills (Excel/Word/PowerPoint) preferred.

Responsibilities

• Cooperate with departments to ensure good customer experience and relay feedback.
• Maintain a presentable hospitality outlook.
• Own requests/complaints and resolve within the TAT.
• Conduct site rounds and report lapses.
• Respond to emergencies and manage lost and found procedures.
• Handle calls/emails from clients and ensure closure of issues.
• Assist with filing, inventory records, dashboards and handover logs.

Skills

Customer service

Communication

Hospitality

Education

Hospitality education

Tools

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Lobby Attendant/ CRE, Bengaluru. Business: Property and Asset Management, Bengaluru.

Job Overview

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed.
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Site details

You will be at a site, located at Bengaluru. Site dynamics: Work Schedule: As per site Site team: As per site PM team Other details if any. Reporting: You will be directly reporting to the Customer Relation Manager /Property Manager as per site.

Here is what we’re looking for

Meticulous and Being Analytical. You must pay attention to detail and have excellent problem‑solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications

• relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language is a must.
• Willingness to work in flexible shifts, weekends and holidays is an added advantage.
• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site – Bengaluru, KA. Scheduled Weekly Hours: 48.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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