Lobby Ambassador

Jones Lang LaSalle Incorporated; Bengaluru; Presencial; INR 280 000 - 360 000; Tempo integral

Resumo da oferta

Jones Lang LaSalle Incorporated in Bengaluru is seeking a Lobby Ambassador to deliver first-class visitor experiences, manage check-ins, and support security protocols in a professional corporate setting.

You will handle calls, guide tenants to locations, arrange meeting room services, and assist with mail and deliveries while maintaining a polished reception area and contributing to a safe, welcoming lobby.

Qualificações

• Bachelor degree in any field or relevant coursework.
• 1–2 years in customer service, hospitality, reception, or front desk roles.
• Experience in corporate offices or commercial real estate is advantageous.

Responsabilidades

• Greet visitors and guests, issuing badges and logging entries per security requirements.
• Answer calls, provide building information, and coordinate meeting room bookings.
• Manage packages, mail, and deliveries for tenants.
• Monitor access points and enforce security policies; assist with evacuations if needed.
• Maintain a professional lobby appearance and assist with operational tasks.

Conhecimentos

Interpersonal skills

Customer service

Microsoft Office

Visitor management systems

Building tech familiarity

Formação académica

Bachelor's degree in any field

Ferramentas

Microsoft Office

Visitor management system

Descrição da oferta de emprego

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lobby Ambassador - Job Description Position Overview

The Lobby Ambassador serves as the primary point of contact for all visitors, tenants, and guests entering the building. This role is responsible for creating exceptional first impressions, ensuring seamless visitor experiences, and maintaining security protocols while delivering outstanding customer service in a professional corporate environment.

Key Responsibilities

Visitor and Guest Services Greet all visitors with professionalism and warmth, creating a welcoming atmosphere. Verify visitor credentials, issue badges, and maintain accurate visitor logs in compliance with security protocols. Notify Business Units contacts of guest arrivals promptly and courteously. Manage visitor check-in and check-out procedures efficiently while ensuring all security requirements are met.

Reception and Administrative Support Answer incoming calls professionally and direct inquiries to appropriate parties. Provide accurate information about building amenities, tenant locations, and local area services. Coordinate meeting room reservations and conference services as needed. Receive, log, and distribute packages and deliveries to tenants. Assist with mail distribution and courier services.

Security and Access Control Monitor building access points and ensure only authorized individuals enter the premises. Enforce building security policies consistently and professionally. Report security concerns, suspicious activity, or safety hazards immediately to management and security teams. Maintain awareness of emergency procedures and assist during evacuations or critical incidents. Issue temporary access cards and track their return.

Workspace and Environment Management Maintain the lobby's professional appearance throughout the day. Ensure reception area remains clean, organized, and presentable. Refresh reading materials, brochures, and informational displays regularly. Monitor and report maintenance needs including lighting, temperature control, and equipment malfunctions.

Required Qualifications

Education and Experience Bachelor degree in any steam or equivalent associate degree or relevant coursework preferred. Minimum 1-2 years of experience in customer service, hospitality, reception, or front desk roles. Experience in corporate office environments or commercial real estate settings is advantageous.

Skills and Competencies

Exceptional interpersonal and communication skills with the ability to interact professionally with diverse individuals at all organizational levels. Strong customer service orientation with a genuine desire to help others. Professional appearance and demeanor that reflects positively on the building. Basic computer proficiency including Microsoft Office Suite and visitor management systems. Ability to learn building-specific technology platforms quickly.

Personal Attributes

Reliable and punctual with strong work ethic. Friendly, approachable demeanor with positive attitude. Discretion and confidentiality when handling sensitive information. Cultural awareness and ability to work effectively with diverse populations. Flexibility to adapt to changing priorities and situations. Team player who collaborates well with building staff and management.

Physical Requirements

Ability to stand for extended periods during shifts. Monitor lobby activities and communicate effectively. Mobility to move throughout the lobby area and assist visitors as needed.

Work Schedule

Full-time position with standard business hours, typically Monday through Friday. Flexibility for occasional extended hours during building events or special circumstances. Shift work may be required depending on building operations.

Reporting Structure

Reports directly to the Facilities Manager. Collaborates closely with corporate security teams.

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.