Guest Relations Executive

jll; Navi Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

JLL in Navi Mumbai is seeking a Front Office/Guest Services assistant to greet visitors, manage access badges, and coordinate with hosts.

You will ensure safety briefings, maintain visitor logs, and support daily operations in the client-facing lobby. This role emphasizes strong communication, service orientation, and adherence to security protocols.

Qualifications

• Front office/visitor management experience preferred.
• Excellent communication and coordination with hosts/guests.
• Awareness of safety and security procedures.

Responsibilities

• Greet visitors/clients with courteous front office service.
• Notify site personnel of guest arrivals and coordinate with hosts.
• Issue visitor badges and manage IDs and access cards.
• Ensure safety briefing and distribute emergency information.
• Handle complaints/feedback and escalate as needed.
• Coordinate with night shift for large parties and badge prep.
• Follow client safety and security protocols.
• Daily reconciliation & shredding of daily badges.
• Participate in emergency evacuation and business continuity drills.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Maintained visitor log book and book taxis if required
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity

Location:

On-site –Navi Mumbai, MH

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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