Guest Service Ambassador Lead

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Guest Service Ambassador Lead at Jones Lang LaSalle Incorporated in Bengaluru led day-to-day facilities services, including housekeeping, pantry, reception and workplace support to deliver a superior workplace experience.

You will supervise GSA staff, manage vendors, coordinate events, ensure safety and compliance, and report on SLAs, KPIs and workplace metrics. The role is on-site with 48 scheduled hours weekly, emphasizing strong stakeholder engagement.

Qualifications

• Graduate degree/diploma in Facilities Management, Administration, Hospitality, Operations or related field.
• 5–8 years of relevant experience in corporate facilities, workplace management, hospitality or integrated facilities management.
• Experience managing outsourced manpower and vendors; corporate/MNC experience is a plus.

Responsibilities

• Lead day-to-day GSA and workplace operations to ensure service quality.
• Supervise housekeeping, pantry, reception and support staff.
• Coordinate with service providers and monitor SLAs/KPIs.
• Act as main point of contact for employees, clients and stakeholders.
• Plan events and manage workplace experience.
• Ensure compliance with SOPs, safety guidelines and audits.
• Monitor inventory and control costs; validate vendor bills.
• Prepare regular reports on attendance, vendor performance and incidents.

Skills

People management

Communication skills

Vendor management

Facilities operations

Problem solving

Event coordination

MS Office/Excel

Multitasking

Education

Graduate degree/diploma in Facilities Management

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position : Guest Service Ambassador Lead

Key Responsibilities

1. 1. General Services & Facility Operations Lead day-to-day GSA and workplace operations. Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, workplace support and other soft services. Conduct regular site inspections and identify operational gaps. Ensure all facility-related complaints and requests are resolved within agreed SLAs. Maintain high standards of cleanliness, hygiene, ambience and workplace experience.
2. 2. Team Management Supervise and guide GSA executives, housekeeping, pantry and other support staff. Prepare manpower deployment and shift rosters. Monitor attendance, grooming, performance and productivity. Conduct daily briefings and ensure teams follow SOPs and site requirements. Train and motivate team members to improve service quality.
3. 3. Vendor Management Coordinate with service providers and contractors. Monitor vendor performance against agreed SLAs/KPIs. Track manpower, attendance, consumables and service quality. Escalate recurring service gaps and drive corrective actions. Support vendor evaluations, billing validation and performance reviews.
4. 4. Client & Stakeholder Management Act as the primary GSA SPOC for employees, client representatives and internal stakeholders. Handle workplace-related requests, complaints and escalations professionally. Coordinate with Security, Engineering, EHS, Transport, IT and other support functions. Maintain effective communication with business stakeholders.
5. 5. Events & Workplace Experience Support planning and execution of employee events, engagement activities and special programs. Coordinate seating, catering, housekeeping, AV and other event requirements. Ensure the workplace is event-ready and services are delivered without disruption.
6. 6. Compliance & Safety Ensure compliance with site SOPs, safety requirements and statutory guidelines. Conduct regular inspections and maintain required records. Support internal and external audits. Ensure proper implementation of emergency response and incident-reporting procedures.
7. 7. Inventory & Cost Control Monitor GSA consumables, stationery, pantry supplies and other workplace inventory. Maintain minimum/maximum stock levels. Reduce wastage and identify opportunities for cost optimization. Validate vendor bills against manpower, service delivery and agreed scope.
8. 8. Reporting & MIS Prepare daily/weekly/monthly reports covering:Attendance and manpowerComplaints and closure statusVendor performanceConsumable usageEvents and workplace activitiesIncidents and escalationsSLA/KPI performance Maintain trackers and dashboards for management review.

Key Skills

• Strong people and team-management skills
• Excellent communication and stakeholder-management skills
• Vendor and contract management
• Good knowledge of workplace/facilities operations
• Problem-solving and escalation-management ability
• Event and employee-engagement coordination
• Strong MS Office/Excel and reporting skills
• Ability to work under pressure and manage multiple priorities

Qualification & Experience

Graduate degree/diploma in Facilities Management, Administration, Hospitality, Operations or related field. 5–8 years of relevant experience in corporate facilities, workplace management, hospitality or integrated facilities management. Prior experience managing outsourced manpower and vendors is preferred. Experience in a corporate/MNC environment will be an advantage.

Key Performance Indicators

• SLA/KPI compliance
• Employee/customer satisfaction
• Complaint resolution TAT
• Vendor performance
• Audit and compliance scores
• Manpower productivity
• Cost and consumable optimization
• Workplace service quality
• Successful execution of events and special projects

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.