Guest Relations Executive

jll; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

JLL is seeking a Guest Relations Executive for its Work Dynamics team in Mumbai. You will manage front desk operations, warmly welcome visitors, issue badges, and coordinate with hosts to ensure a seamless arrival experience. A focus on safety and professional client interactions is essential.

The role requires a graduate with 1–5 years in front-desk or reception, strong communication, and computer literacy to support daily operations and incident resolution.

Qualifications

• Graduate in any discipline; 1–5 years in front desk or reception is preferred.
• Strong customer service mindset and ability to engage with visitors professionally.
• Knowledge of safety requirements and ability to follow corporate procedures.

Responsibilities

• Greet visitors with a friendly, courteous front-office presence reflecting the client’s image.
• Issue visitor badges and manage the visitor log and access control.
• Coordinate with hosts/sponsors and notify site personnel of arrivals; assist with safety briefings.
• Handle visitor complaints or feedback and escalate appropriately.
• Maintain lobby cleanliness and ensure basic amenities are orderly.

Skills

Front desk

Guest services

Client reporting

Occupational safety

Computer literacy

Education

Graduate in any discipline

Tools

MS Office

CRM systems

Job description

Guest Relations Executive

Work Dynamics

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, you'll be in charge of one of the busiest places in the office-the front desk. Constantly on the go, you'll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Responsibilities

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Maintained visitor log book and book taxis if required
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID's.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

Sound like you? To apply you need to be:

• A highly skilled professional
• You should be a graduate in any discipline and have one to five years' experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you're familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
• A client service champ

Location: On-site -Mumbai, MH

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process