Guest Relations Executive

JLL; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

JLL in Chennai, Tamil Nadu, seeks a Guest Relations Executive to manage front desk operations on-site. The role involves greeting visitors, issuing badges, coordinating with sponsors, and ensuring lobby security and cleanliness.

You will handle safety briefings, assist visitors with special needs, and support emergency procedures. The position requires strong communication and customer service skills and a focus on a professional corporate image.

Qualifications

• Experience in guest relations/front desk operations.
• Strong communication and interpersonal skills.
• Ability to handle visitor queries and ensure security protocols.

Responsibilities

• Greet visitors/clients in a friendly, professional manner.
• Notify site personnel of arrivals and coordinate with hosts.
• Issue visitor badges and manage access cards; track returns.
• Perform safety briefings and distribute relevant materials.
• Ensure lobby and public areas remain clean and orderly.
• Coordinate with night shift for large arrivals and badge prep.
• Support emergency procedures and crisis management as required.

Skills

Customer service

Front desk

Communication

Hospitality

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Relations Executive

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Maintained visitor log book and book taxis if required
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

Location: On-site –Chennai, TN

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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