Loan Officer

Bajaj Finserv Limited; Nalanda, Gaya; On-site; INR 240,000 - 360,000; Full time

Job summary

Bajaj Finserv Limited in Bihar is hiring Field Officers / Centre Managers to support microfinance operations. You will conduct field visits, onboard customers, form JLG/SHG groups, explain loan products, collect repayments, and maintain strong customer relationships in rural and semi-urban areas.

The role requires good communication, willingness to travel, and adherence to KYC/documentation standards. Freshers and graduates with initiative are encouraged to apply, with growth opportunities in

Qualifications

• Good communication skills and customer-handling abilities.
• Willingness to travel within assigned area.
• Freshers with good communication skills may apply.
• Experience in microfinance, banking, NBFC, sales or field collection is an advantage.
• Knowledge of Hindi and local language/dialect preferred.

Responsibilities

• Conduct regular field visits and customer meetings.
• Identify and onboard new customers and form JLG/SHG groups.
• Explain loan products, repayment schedules and company policies to customers.
• Conduct customer verification and ensure proper KYC/documentation.
• Manage centre meetings and maintain customer relationships.
• Ensure timely collection of loan instalments.
• Follow up on overdue accounts and maintain portfolio quality.
• Monitor customer repayment behaviour and identify potential risks.
• Resolve customer queries and complaints professionally.
• Maintain accurate records and submit daily/weekly reports.
• Achieve assigned business and collection targets.
• Follow company policies, ethical collection practices and applicable regulatory guidelines.

Skills

Communication skills

Customer handling

Field visits

Target oriented

Smartphone usage

Education

12th pass / Graduate

Job description

Hiring: Field Officer / Centre Manager Microfinance

Position: Field Officer / Centre Manager
Industry: Microfinance / Financial Services
Location: Bihar
Employment Type: Full-Time
Experience: 0–3 years (Freshers can also apply for Field Officer roles)

Job Description

We are looking for Field Officers / Centre Managers to join our microfinance operations in Bihar. The candidate will be responsible for managing customers/groups, conducting field visits, ensuring timely loan repayments, and supporting business growth while maintaining high service and compliance standards.

Key Responsibilities

• Conduct regular field visits and customer meetings.
• Identify and onboard new customers and form JLG/SHG groups.
• Explain loan products, repayment schedules and company policies to customers.
• Conduct customer verification and ensure proper KYC/documentation.
• Manage centre meetings and maintain customer relationships.
• Ensure timely collection of loan instalments.
• Follow up on overdue accounts and maintain portfolio quality.
• Monitor customer repayment behaviour and identify potential risks.
• Resolve customer queries and complaints professionally.
• Maintain accurate records and submit daily/weekly reports.
• Achieve assigned business and collection targets.
• Follow company policies, ethical collection practices and applicable regulatory guidelines.

Candidate Profile

• Minimum 12th pass / Graduate preferred.
• Experience in microfinance, banking, NBFC, sales or field collection will be an advantage.
• Freshers with good communication skills may apply for Field Officer positions.
• Good communication and customer-handling skills.
• Basic knowledge of smartphones and mobile applications.
• Willingness to travel extensively within the assigned area.
• Knowledge of Hindi and local language/dialect preferred.
• Candidates should be target-oriented, responsible and comfortable working in rural/semi-urban areas.