Live Chat Support Executive Customer Support

Corishta Ltd.; Pune District, Mumbai, Nalanda; Hybrid; INR 201,000 - 312,000; Full time

Job summary

Corishta Ltd. in Pune and Mumbai is hiring a Live Chat Support Executive to handle fast-paced real-time conversations on the website and app. You will guide members through registration, resolve routine queries, and escalate when needed, while maintaining accuracy and data integrity.

The role requires excellent typing speed, clear written English, and fluent Hindi. Experience with live chat platforms and region-specific language is preferred, with the ability to multitask across several chats

Qualifications

• Excellent typing speed and clear written English.
• Fluent spoken Hindi.
• Regional language proficiency.
• Prior live chat or support experience.
• Familiarity with chat support platforms.

Responsibilities

• Handle live chat conversations on the website and in mobile apps.
• Resolve routine queries quickly and accurately in a live conversation.
• Guide members through registration and profile steps in real time.
• Escalate conversations that need more time or a specialist.
• Keep the queue moving and manage several chats in parallel.
• Log conversations and record what the member actually needed.
• Share recurring questions with the wider support team.

Skills

Typing speed

Clear written English

Fluent Hindi

Multitasking

Calm under pressure

Live chat experience

Regional language

Data entry accuracy

Tools

Chat support platforms

Ticketing tools

CRM systems

Job description

As Live Chat Support Executive you are the first person a member reaches when they use the chat on the website or in the app. You will handle short, rapid conversations and guide people to the right answer quickly, without leaving them waiting.

Responsibilities

• Handle live chat conversations on the website and in the mobile applications
• Resolve routine queries quickly and accurately in a live conversation
• Guide members through registration and profile steps in real time
• Escalate conversations that need more time or a specialist
• Keep the queue moving and manage several chats in parallel
• Log conversations and record what the member actually needed
• Share recurring questions with the wider support team

Requirements

• Excellent typing speed and clear written English
• Fluent spoken Hindi for the moments when a call is needed
• Comfortable handling several conversations at once without losing quality
• Calm and professional in a fast-moving environment
• Careful with member information
• Prior live chat or support experience
• A regional language
• Familiarity with chat support platforms

Preferred Skills

• Live chat support
• Typing speed
• Multitasking
• Written communication
• Ticketing tools
• Escalation handling
• Customer support tools
• Process knowledge
• Data entry accuracy

Compensation

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Work Location

• Pune, Maharashtra
• Mumbai, Maharashtra