Hindi Customer Support Executive Customer Support

Corishta Ltd.; Pune District, Mumbai, Nalanda; Hybrid; INR 260,000 - 380,000; Full time

Job summary

Corishta Ltd. in Pune and Mumbai, Maharashtra, seeks a Hindi Customer Support Executive to handle member support in Hindi across phone, email, and chat. You will assist families with registration, profiles and introductions in the language they prefer and log every interaction properly.

Requirements include fluent Hindi and working English, patience, CRM/ticketing familiarity, and prior customer support experience. This is a full-time role based in Maharashtra, India.

Qualifications

• Fluent spoken and written Hindi.
• Working English, sufficient to use the support tools and follow documentation.
• Patience and a calm manner on the phone.
• Comfortable with computers and ticketing tools.
• Careful handling of member information.
• Prior customer support experience.
• A third language.
• Familiarity with CRM or ticketing tools.

Responsibilities

• Handle member queries in Hindi by phone, email and chat.
• Guide families through registration and profile completion in Hindi.
• Explain the introduction and matching process clearly in Hindi.
• Log every interaction in the support tools and follow up on open cases.
• Escalate complex cases and follow up until they are resolved.
• Collect recurring questions so the team can improve the guidance it gives.

Skills

Hindi language

Customer communication

Patience and calm tone

English proficiency

Prior customer support

Multilingual (third language)

Tools

CRM tools

Ticketing systems

Job description

As Hindi Customer Support Executive you handle member support in Hindi, which covers the majority of our member conversations. You will assist families with registration, profiles and introductions in the language they are most comfortable in, and you will log every interaction properly.

Responsibilities

• Handle member queries in Hindi by phone, email and chat
• Guide families through registration and profile completion in Hindi
• Explain the introduction and matching process clearly in Hindi
• Log every interaction in the support tools and follow up on open cases
• Escalate complex cases and follow up until they are resolved
• Collect recurring questions so the team can improve the guidance it gives

Requirements

• Fluent spoken and written Hindi
• Working English, sufficient to use the support tools and follow documentation
• Patience and a calm manner on the phone
• Comfortable with computers and ticketing tools
• Careful handling of member information
• Prior customer support experience
• A third language
• Familiarity with CRM or ticketing tools

Preferred Skills

• Hindi language support
• Customer communication
• Ticketing and CRM tools
• Problem solving
• Documentation
• Regional language support
• Escalation handling
• Digital record keeping

Compensation

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Work Location

• Pune, Maharashtra
• Mumbai, Maharashtra