Workplace Support Ticket Specialist / W-Support Senior Live Chat Sp

Jones Lang Lasalle Property Consultants; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Two-way cab facility

Kharadi, Pune Location

Job summary

Jones Lang Lasalle Property Consultants in Pune, India seeks a Workplace Support Senior Live Chat Specialist and related IT support roles. The candidate should have extensive experience in ticketing, service desk, and workplace support across high-volume environments, with strong English communication and analytical skills.

The role involves handling live chat and ticket systems, coordinating across multiple stakeholders, and delivering verified resolutions while maintaining quality.

Qualifications

• Minimum 4 years in ticketing/support environments.
• Experience in high-volume, SLA-driven support.
• Strong English communication and written skills.
• Experience with enterprise ticketing platforms and case management systems.
• Ability to work across multiple systems simultaneously.

Responsibilities

• Provide ticket-based IT support across multiple systems.
• Resolve complex customer issues end-to-end with minimal escalation.
• Maintain and contribute to knowledge management and operational documentation.
• Prioritize workload to handle high volumes without quality loss.

Skills

Ticket Support

Service Desk

Workplace Support

English Proficiency

Multi-system fluency

Tools

Ticketing platforms

Case Management Systems

Knowledge Management Tools

Job description

Role & responsibilities

Minimum 4 years of experience in Ticket Support, Service Desk, Employee Support, Workplace Support, Contact Center Operations, IT Support, or similar operational support environments

Experience in high-volume, SLA-driven support organizations in global or multi-regional environments

Experience in complex, multi-stakeholder customer cases from intake through verified resolution; comfortable working across multiple systems simultaneously

Exceptional written and verbal English communication skills

Strong prioritization skills manage high volumes without quality degradation, with critical thinking and analytical capability

Experience with ticketing platforms and case management systems; strong proficiency with knowledge management tools and operational documentation

Workplace Support Senior Live Chat Specialist

Minimum 6 years of experience supporting customers/employees through Live Chat, Service Desk, Contact Center, or Workplace Support

Minimum 4 years of primary experience in a real-time, multi-concurrency live chat environment (standalone call center phone experience alone does not qualify)

Demonstrated typing speed of 60+ WPM with high accuracy

Proven ability to break down complex, multi-layered problems and drive resolution independently without constant escalation

Excellent written English and business communication skills for real-time, high-pressure interactions; additional language proficiency is a plus

Proven experience with enterprise ticketing platforms, chat systems, and case management systems

Preferred candidate profile

Preferred candidate profile

Experience with ticketing platforms and case management systems; strong proficiency with knowledge management tools and operational documentation

Proven experience with enterprise ticketing platforms, chat systems, and case management systems

Perks and benefits

Transport - Two-way cab facility provided

Work Location - Kharadi, Pune, Maharashtra 411014