Email Support Executive Customer Support

Corishta Ltd.; Pune District; On-site; INR 250,000 - 420,000; Full time

Job summary

Corishta Ltd. is seeking an Email Support Executive to manage the written channel of member support from Pune/Mumbai.

You will craft clear, warm replies, ensure every email is closed out properly, and coordinate with verification, operations and trust & safety to resolve cases. The role requires excellent written English and fluent Hindi, strong organizational skills, and experience with helpdesk platforms.

Qualifications

• Excellent written English and fluent Hindi.
• Strong reading comprehension and the ability to spot the real question.
• Experience with email or written support.
• Familiarity with helpdesk platforms.
• Discretion with member information.
• Ability to coordinate with cross-team members.

Responsibilities

• Read, triage and reply to support emails accurately and in good time
• Write replies that are clear, warm and complete in a single message
• Coordinate with verification, operations and trust and safety to resolve cases
• Keep the email queue organised and make sure nothing is left unanswered
• Follow up internally on cases waiting on another team
• Identify and answer recurring questions with standard, approved responses
• Keep records of every case accurately

Skills

Written English

Fluent Hindi

Organizational skills

Ticketing systems

Email support

Regional language

Discretion

Education

Any relevant education

Tools

Helpdesk platforms

Job description

As Email Support Executive you handle the written channel of support, where members often share more detail than they would over the phone. You will write clear replies, coordinate with other teams to get answers, and make sure every email is closed out properly.

Responsibilities

• Read, triage and reply to support emails accurately and in good time
• Write replies that are clear, warm and complete in a single message
• Coordinate with verification, operations and trust and safety to resolve cases
• Keep the email queue organised and make sure nothing is left unanswered
• Follow up internally on cases waiting on another team
• Identify and answer recurring questions with standard, approved responses
• Keep records of every case accurately

Requirements

• Excellent written English and fluent Hindi
• Careful reading comprehension and the ability to spot the real question
• Strong organisation, since written cases take longer to close
• Comfort with ticketing and email systems
• Discretion with member information
• Prior email or written support experience
• A regional language
• Familiarity with helpdesk platforms

Preferred Skills

• Email support
• Written communication
• Case management
• Cross-team coordination
• Documentation
• Time management
• Process knowledge
• Escalation handling
• Template and help article writing

Compensation

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Work Location

• Pune, Maharashtra
• Mumbai, Maharashtra