Learning Operations Associate

Accenture in India; Maharashtra; On-site; INR 420,000 - 600,000; Full time

Job summary

Accenture seeks a Learning Operations Associate in Maharashtra to provide end-to-end Learning Administration services, including training scheduling, LMS administration, learner records, reporting, and stakeholder coordination. You will manage sessions with trainers and vendors, maintain LMS data, and generate analytics to improve learning processes.

The role involves coordinating with clients and internal teams, handling inquiries, and ensuring timely delivery of training while adhering to

Qualifications

• Provides end-to-end Learning Administration services covering training scheduling, LMS administration, learner records, reporting, stakeholder coordination, and client support to enable efficient and accurate learning operations.
• Executes Learning Administration and scheduling activities including course setup, enrollment, training coordination, mailbox management, learning record maintenance, reporting, stakeholder communication, issue escalation, documentation, and continuous process improvement in accordance with client business rules and work instructions.
• Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.

Responsibilities

• Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.
• Book and manage training venues, facilities, and necessary equipment.
• Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.
• Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.
• Troubleshoot and resolve any technical issues related to the LMS if needed.
• Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
• Serve as a point of contact for training-related inquiries from employees, managers, and external partners.
• Communicate training schedules, changes, and updates to relevant stakeholders promptly.
• Escalate potential issues to Delivery Services Management Scheduling Team Lead.
• Assist in Process Improvement initiatives.
• Please note that this role may require you to work in rotational shifts

Skills

Learning Administration

Training Scheduling

LMS Administration

Reporting & Analytics

Stakeholder Management

Customer Service

Vendor Coordination

Process Documentation

Issue Resolution

Process Improvement

Data Confidentiality

Communication

Attention to Detail

Education

Any Graduation

Tools

Saba

Cornerstone

MS Excel

Job description

Skill required: Talent Development - Learning Operations

Designation: Learning Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Provides end-to-end Learning Administration services covering training scheduling, LMS administration, learner records, reporting, stakeholder coordination, and client support to enable efficient and accurate learning operations.
• Executes Learning Administration and scheduling activities including course setup, enrollment, training coordination, mailbox management, learning record maintenance, reporting, stakeholder communication, issue escalation, documentation, and continuous process improvement in accordance with client business rules and work instructions.
• Manage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for?
• Learning Administration, Training Scheduling, LMS Administration, Saba or Cornerstone, MS Excel, Reporting & Analytics, Stakeholder Management, Customer Service, Vendor Coordination, Process Documentation, Issue Resolution, Process Improvement, Data Confidentiality, Communication, Quality and Attention to Detail. Roles and Responsibilities:
• Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.
• Book and manage training venues, facilities, and necessary equipment.
• Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.
• Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.
• Troubleshoot and resolve any technical issues related to the LMS if needed.
• Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
• Serve as a point of contact for training-related inquiries from employees, managers, and external partners.
• Communicate training schedules, changes, and updates to relevant stakeholders promptly.
• Escalate potential issues to Delivery Services Management Scheduling Team Lead.
• .Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
• Assist in Process Improvement initiatives.
• Please note that this role may require you to work in rotational shifts