Senior Analyst - Learning Operations and Training Administration

Accenture India Private Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture India Private Limited is seeking a Learning Operations Senior Analyst to oversee learning administration, scheduling, and resource management within the organization. You will coordinate training logistics, manage learning platforms, and ensure efficient execution of learning initiatives.

The role requires a Bachelor’s degree, strong organizational and analytical abilities, and experience in leading teams within a call center or technical environment.

Qualifications

• Bachelor's degree, scheduling methodology knowledge, and a background in administrative roles.
• Proven ability in team leadership roles and business experience with similar background.
• Exposure to call center industry preferably technical sector; strong analytical skills to produce management reports.

Responsibilities

• Organize scheduling tasks, resources, and priorities.
• Supervise a team of learning administrators or coordinators.
• Develop and implement processes for efficient learning administration.
• Collaborate with Delivery Services Management, BI, and capability leads for viable schedules.
• Manage learning management systems (LMS) and training platforms.
• Track and report training metrics including participation and outcomes.
• Support trainers and facilitators in delivering programs.
• Ensure compliance with regulatory and organizational policies related to training and development.
• Evaluate training effectiveness and recommend improvements.
• Monitor daily scheduling performance across client systems.
• Provide management reporting on team performance against measures.
• Act as first point of contact for escalation of client and operational issues.
• Resolve issues within remit and scope.

Skills

Team leadership

Project management

Scheduling methodology

Analytical ability

Organizational skills

Learning administration experience

Client communication

Education

Bachelor's degree

Tools

LMS

BI

Job description

Learning Operations Senior Analyst Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The purpose of the job for a Learning Administration Team Lead is to oversee and manage the administrative aspects of learning and development initiatives within an organization. This role involves coordinating the logistics of training programs, managing learning resources, and ensuring the smooth operation of various learning platforms and systems.

What are we looking for?

• Bachelor s degree
• Knowledge of typical scheduling methodology
• A background in administrative roles
• Proven ability in team leadership roles
• business experience with similar background
• Exposure to call center industry preferably technical sector
• Project management skills (Planning & Organizing)
• Adopt an analytical approach.
• Strong organizational skills.
• Ability to prioritize conflicting requirements.
• Strong analytical ability (to devise and produce coherent management reports and statistics)

Roles and Responsibilities:

• Organize scheduling tasks, resources, and priorities.
• Supervising a team of learning administrators or coordinators.
• Developing and implementing processes and procedures for efficient learning administration.
• Collaborating with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.
• Managing learning management systems (LMS) or other training platforms.
• Tracking and reporting on training metrics, including participation rates, and learning outcomes.
• Providing support to trainers and facilitators in delivering training programs.
• Ensuring compliance with regulatory requirements and organizational policies related to training and development.
• Evaluating the effectiveness of training programs and making recommendations for improvement.
• Monitor the performance of all daily scheduling tasks in multiple Accenture , Client systems.
• Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client , Operations).
• Act as first point of contact for escalation of client and operational issues.
• Manage issues to resolution, where these fall within remit , scope