Learning Delivery Lead

Jobtailor; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor is hiring for Learning Operations to manage day-to-day administration and deliver learning services across a global client base. The role involves processing requests via case-based workflows, ensuring timely closure, and executing learning delivery within KPI/SLA guidelines.

Candidate should have hands-on LMS experience, strong client-service skills, and familiarity with instructor-led and virtual learning delivery models across multi-country populations.

Qualifications

• 7–9 years of relevant experience in Learning Operations, HR Operations, Shared Services, or Managed Services environments.
• Hands-on experience supporting learning delivery administration for global or multi-country populations.
• Experience working in a case-based, ticket-driven delivery model.
• Client-servicing experience in a structured delivery environment is strongly preferred.
• Working knowledge of Workday Learning Management Systems (LMS); experience with enterprise LMS platforms preferred.

Responsibilities

• Responsible for day-to-day administration and execution of learning delivery activities for a global, multi-country client population.
• Receive and process learning delivery requests through established case-based workflows.
• Perform end-to-end learning administration activities within agreed KPIs and SLAs.
• Maintain accurate case documentation, status updates, and timely closure of requests.
• Perform operational actions in the Learning Management System (LMS).
• Set up instructor-led and virtual learning sessions in line with approved procedures.
• Ensure learning offerings are visible, correctly configured, and ready for learner access.
• Coordinate learning session logistics.

Skills

Learning Operations Management

Workday Learning Management System

Case-Based Delivery Model

Client-Servicing Experience

Instructor-Led Learning Coordination

Learning Administration

Learning Delivery Execution

Learning Record Management

Attendance Tracking

Completion Reporting

Tools

Workday LMS

Enterprise LMS Platforms

Learning Management System

Job description

• Responsible for day‑to‑day administration and execution of learning delivery activities for a global, multi‑country client population
• Receive and process learning delivery requests through established case‑based workflows
• Perform end‑to‑end learning administration activities within agreed KPIs and SLAs
• Maintain accurate case documentation, status updates, and timely closure of requests
• Perform operational actions in the Learning Management System (LMS)
• Set up instructor‑led and virtual learning sessions in line with approved procedures
• Ensure learning offerings are visible, correctly configured, and ready for learner access
• Coordinate learning session logistics

Requirements

• 7–9 years of relevant experience in Learning Operations, HR Operations, Shared Services, or Managed Services environments
• Hands‑on experience supporting learning delivery administration for global or multi‑country populations
• Experience working in a case‑based, ticket‑driven delivery model
• Client‑servicing experience in a structured delivery environment is strongly preferred
• Working knowledge of Workday Learning Management Systems (LMS); experience with enterprise LMS platforms preferred
• Familiarity with instructor‑led and virtual learning delivery models
• Experience managing learning records, attendance, completion, and reporting.

Core Competencies

Demonstrates extensive experience in Learning Operations and administration, with a strong focus on managing learning delivery activities for global populations. Proficient in utilizing Learning Management Systems (LMS) to ensure effective learning session logistics and documentation.

Highest‑signal resume keywords

• Learning Operations Management
• Workday Learning Management System
• Case‑Based Delivery Model
• Client-Servicing Experience
• Instructor‑Led Learning Coordination

ATS Optimization Keywords

Hard Skills

• Learning Administration
• Learning Delivery Execution
• Learning Record Management
• Attendance Tracking
• Completion Reporting

Soft Skills

• Organizational Skills
• Communication Skills

Industry Keywords

• HR Operations
• Shared Services
• Managed Services
• Global Client Population
• Virtual Learning Delivery

Tools & Technologies

• Learning Management System
• Enterprise LMS Platforms