Delivery and Ops Executive - Learning

Jobgether; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Jobgether partner company seeks a Delivery and Ops Executive - Learning in India to ensure efficient delivery of training programs. You will manage enrollments, schedules, logistics, and learner communications across global programs.

Role includes maintaining records in Salesforce/LMS, producing reports, and collaborating with instructors, learners, customers, and channel partners to optimize operations.

Qualifications

• Bachelor’s degree in Business Administration, Management, Education, or related field.
• 3–6 years in learning administration or training operations.
• Experience with CRM/LMS platforms; Salesforce is a plus.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Support end-to-end administration and operational delivery of training programs.
• Coordinate learner enrollments, schedules, sessions, and instructor availability.
• Manage learner communications and course-related updates.
• Maintain training records and operational data across systems.
• Publish and update course schedules and certifications on portals.
• Collaborate with learners, instructors, customers, and partners worldwide.
• Identify opportunities to improve learning operations and efficiency.

Skills

Learning administration

Training operations

Program coordination

CRM

Salesforce

LMS

Organizational skills

Communication

Attention to detail

Independent working

Education

Bachelor’s degree in business/education/management

Tools

Salesforce

LMS platforms

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Delivery and Ops Executive - Learning based in India.

This role is focused on ensuring the smooth, efficient, and consistent delivery of professional learning and training programs. You’ll manage day-to-day learning operations across public and private training initiatives, coordinating learners, instructors, schedules, and logistics. The position plays a key role in creating a seamless experience throughout the training lifecycle, from enrollment and communications through completion. You’ll maintain accurate operational data, reports, documentation, course information, and certification records across multiple platforms. You’ll collaborate with internal teams, instructors, learners, customers, and channel partners in a global environment. This is an excellent opportunity for an organized and proactive professional who enjoys coordinating multiple priorities and improving operational processes.

Accountabilities:

• Support the end-to-end administration and operational delivery of public and private training programs.
• Coordinate learner enrollments, training schedules, session logistics, classroom requirements, and instructor availability.
• Manage learner communications, including invitations, reminders, scheduling information, and course-related updates.
• Maintain accurate training records, schedules, and operational data within Salesforce and other relevant systems.
• Create and maintain operational reports, dashboards, documentation, and knowledge resources as required.
• Publish and maintain course schedules and certification or training information across relevant partner and certification portals.
• Support the maintenance of course catalogs, training materials, content, and related documentation.
• Maintain trainer credentials, certification records, accreditation information, and associated requirements.
• Support channel partner operations, including onboarding, quotations, and other operational requests.
• Coordinate with internal stakeholders to ensure training programs are delivered smoothly and efficiently.
• Maintain standard operating procedures, process documentation, and knowledge repositories.
• Identify opportunities to improve learning operations, streamline processes, and increase operational efficiency.
• Provide additional learning operations and administrative support as required by the Learning & Coaching leadership team.

Requirements:

• Bachelor’s degree in Business Administration, Management, Education, or a related discipline.
• 3–6 years of relevant experience in learning administration, training operations, program coordination, education operations, or a similar function.
• Previous experience supporting professional training, certification programs, corporate learning, or customer-facing training operations is preferred.
• Experience working with CRM, LMS, or other learning and operations platforms; hands‑on Salesforce experience is an advantage.
• Strong organizational and coordination skills, with the ability to manage multiple programs, schedules, stakeholders, and deadlines simultaneously.
• Excellent written and verbal communication skills, with confidence interacting professionally with learners, instructors, customers, partners, and internal teams.
• Exceptional attention to detail and the ability to maintain accurate operational records, reports, schedules, and documentation.
• Strong ownership and follow-through, with the ability to work independently and proactively ensure activities are completed on time.
• Ability to collaborate effectively in a fast‑paced, global environment across different teams, locations, and time zones.
• A proactive, adaptable, and solutions‑oriented approach to handling changing priorities and operational challenges.
• Commitment to inclusive, respectful, and collaborative working practices.

Benefits:

• Opportunity to work in a global, fast‑paced learning and professional services environment.
• Exposure to enterprise learning programs, certification initiatives, partner operations, and cross‑functional delivery.
• Opportunity to work with modern CRM, LMS, and learning operations platforms.
• Collaborative environment with interaction across international teams and multiple time zones.
• Opportunities to contribute to process improvements and operational efficiency initiatives.
• Supportive environment focused on professional growth, collaboration, and continuous learning.
• Commitment to diversity, inclusion, social impact, and creating opportunities for historically marginalized communities.