Learning and Development Manager

Kisah; Bengaluru; On-site; INR 1,080,000 - 1,320,000; Full time

Job summary

Kisah Apparels is seeking a dynamic Learning & Development professional to drive training, skill enhancement, and capability-building across retail stores and corporate functions. You will identify training needs, design learning programs, and ensure employees have the knowledge and skills to deliver excellent customer experiences and business results.

The role requires developing product knowledge, customer service, sales, and leadership training modules, and coordinating multiple training

Qualifications

• Bachelor’s degree in human resources, business administration, psychology, fashion education, or a related field.
• 3–8 years of experience in Learning & Development, Training, or Talent Development.
• Experience in retail, fashion, apparel, or lifestyle industries preferred.

Responsibilities

• Identify training and development needs through performance reviews, business requirements, and stakeholder feedback.
• Design, develop, and deliver training programs for retail store staff, store managers, and corporate employees.
• Conduct induction and onboarding programs for new hires.
• Develop product knowledge, customer service, sales, and leadership training modules.
• Coordinate and facilitate classroom, virtual, and on-the-job training sessions.
• Track training attendance, effectiveness, and employee progress.
• Evaluate training outcomes through assessments, feedback, and performance metrics.
• Create and maintain training materials, SOPs, manuals, and learning content.
• Partner with department heads to support talent development and succession planning initiatives.
• Ensure consistent training standards across all store locations.
• Maintain training records and prepare periodic training reports and dashboards.

Skills

Training Design & Delivery

Coaching & Mentoring

Performance Management Support

Stakeholder Management

Communication & Presentation Skills

Analytical & Reporting Skills

Education

Bachelor's degree in HR / Business Administration / Psychology

Tools

MS Office

Job description

Job Title: Learning & Development (L&D) - Manager

Department: Retail Operations

CTC : Up to 12 LPA

About the Role

Kisah Apparels is seeking a dynamic and passionate Learning & Development professional to drive employee training, skill enhancement, and capability‑building initiatives across retail stores and corporate functions. The role will be responsible for identifying training needs, designing learning programs, and ensuring employees are equipped with the knowledge and skills required to deliver exceptional customer experiences and business results.

Key Responsibilities

• Identify training and development needs through performance reviews, business requirements, and stakeholder feedback.
• Design, develop, and deliver training programs for retail store staff, store managers, and corporate employees.
• Conduct induction and onboarding programs for new hires.
• Develop product knowledge, customer service, sales, and leadership training modules.
• Coordinate and facilitate classroom, virtual, and on-the-job training sessions.
• Track training attendance, effectiveness, and employee progress.
• Evaluate training outcomes through assessments, feedback, and performance metrics.
• Create and maintain training materials, SOPs, manuals, and learning content.
• Partner with department heads to support talent development and succession planning initiatives.
• Ensure consistent training standards across all store locations.
• Maintain training records and prepare periodic training reports and dashboards.

Required Qualifications

• Bachelor’s degree in human resources, Business Administration, Psychology, fashion Education, or a related field.
• 3–8 years of experience in Learning & Development, Training, or Talent Development.
• Experience in retail, fashion, apparel, or lifestyle industries preferred.
• Strong presentation, facilitation, and communication skills.
• Proficiency in MS Office and training management tools.
• Ability to engage and influence employees at all levels.
• Training Design & Delivery
• Product Knowledge Training
• Coaching & Mentoring
• Performance Management Support
• Stakeholder Management
• Communication & Presentation Skills
• Analytical & Reporting Skills

Preferred Experience

• Experience working with multi-store retail operations.
• Exposure to leadership development and customer experience training programs.
• Knowledge of learning management systems (LMS) is an added advantage.

Success Measures

• Training completion rates
• Improvement in employee productivity and performance
• Reduction in onboarding time
• Increased customer service and sales effectiveness

Key KPIs

• VM Audit & Compliance Scores
• Timely Execution of Campaigns and Store Launches
• Store Presentation Standards
• Customer Experience & Sales Impact through VM Initiatives
• This role is ideal for a hands‑on Visual Merchandiser who can independently drive VM execution, store audits, staff training, and campaign implementation across a growing retail network.