Retail Training Manager

Robust Kommerce; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Robust Kommerce seeks an experienced Retail Training Manager to design and lead learning initiatives for our India-based offline stores. This role focuses on enhancing employee performance, product knowledge, and customer experience for premium fashion brands.

You will build a structured learning ecosystem, identify capability gaps, and deliver scalable programs leveraging technology to improve productivity and customer service across stores.

Qualifications

• 6–10 years of Learning & Development experience in retail, hospitality, or apparel.
• Experience designing and implementing Retail Sales leadership development programs.
• Certification in Learning & Development or Training Management preferred.

Responsibilities

• Design and implement seasonal product training programs for store teams.
• Identify training needs through performance data and business objectives and drive retail KPIs.
• Create training materials: manuals, presentations, videos, and e-learning modules.
• Deliver instructor-led training at stores and through virtual sessions.
• Track training effectiveness using KPIs and feedback; continuously improve programs.

Skills

Learning & Development

Retail Training

Leadership Development

Performance Coaching

Training Delivery

Education

HR/OD/Management

Hospitality L&D

Job description

Robust Kommerce enables global fashion brands to successfully enter and scale in the Indian market through sharp retail execution and best-in-class consumer experiences. Focused on premium fashion retail, the company builds and operates omnichannel retail ecosystems that combine deep market expertise, operational excellence, and technology-driven commerce solutions to help international brands thrive in India’s dynamic fashion landscape.

Role Overview

We are seeking an experienced Retail Training Manager preferably from Offline Retail, Hospitality management industries with minimum 6 years and maximum 10 years of work experience to design, implement, and lead impactful learning and development initiatives that enhance Retail employee performance, product knowledge, and operational excellence for our International brand Offline Retail stores owned and operated by Robust Kommerce in India. The Retail Training Manager will play a critical role in shaping and executing training strategies aligned with the brand business objectives which include leading brands like "MANGO" "NAUTICA" & "NEXT" while fostering continuous learning and professional growth across the Operations teams both inside and outside the stores.

This role will be responsible for building a structured Retail learning ecosystem, identifying capability gaps, and delivering scalable training programs with effective use of technology that will drive measurable improvements in store employee productivity, performance, and customer experience.

Key Responsibilities

• Design and implement comprehensive seasonal product training programs by effectively liasioning with brand teams.
• Identify training needs through performance analysis, feedback, and business objectives and drive retail KPI’s at stores.
• Create training materials including manuals, presentations, videos, and e-learning modules through collaboration and with effective use of technology.

Selling skills & Process Training

• Deliver training related to consumer approach, selling & grooming skills and operational processes.
• Ensure teams stay updated on new product launches, features, and updates.
• Collaborate with product and operations teams to ensure accurate training content.

Team Development

• Coach employees to improve productivity, performance, and customer experience.
• Support managers in developing team capability and leadership skills.
• Conduct refresher sessions and skill enhancement workshops.

Training Delivery

• Conduct instructor-led training sessions at KEY doors, seasonal workshops, and regular virtual training programs.
• Use interactive training methods such as simulations, role-plays, and case studies.
• Ensure training programs are engaging and effective.

Performance Evaluation

• Track and measure training effectiveness using KPIs and feedback.
• Monitor employee performance improvement after training interventions.
• Continuously improve training programs based on data and feedback.

Documentation & Compliance

• Maintain training records, training calendars, and progress reports.
• Ensure training programs comply with company policies and industry standards.

Required Skills & Qualifications

• Graduate Postgraduate degree in Human Resources, Organizational Development, or Business Management.
• 6-10 years of experience in Learning & Development, Retail Training, Hotel Management L&D roles.
• Experience in designing and implementing Retail Sales leadership development programs and capability-building frameworks.
• Experience working in high-growth organizations preferably from Apparel, retail or Hospitality Industry or other consumer facing international brand businesses is preferred.
• Certification in Learning & Development / Training Management.