Lead Trainer – Voice & Accent

IN553 Guidehouse India Pvt Ltd; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Guidehouse India in Chennai is seeking a seasoned EBO Training Specialist to conduct voice and accent training for new hires and existing staff, focusing on pronunciation, intonation, grammar, and cultural communication.

You will deliver training, maintain records, prepare reports, and coordinate with Quality and Operations for continuous improvement, tailoring content to individuals and teams. A strong background in LMS and corporate training is required.

Qualifications

• Excellent command of English, spoken and written.
• Five+ years in voice and accent training, preferably in BPO/corporate.
• Experience in training delivery, curriculum development, and feedback handling.
• Ability to motivate, engage, and coach trainees at various levels.

Responsibilities

• Conduct voice and accent training sessions for new hires and existing staff.
• Train on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects.
• Assist employees with English language development and improved communication skills.
• Coach during pre-process and training phases and provide on-floor feedback.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Calibrate with Quality and Operations for continuous improvement.
• Customize training content based on individual and team needs.

Skills

English proficiency

Accent training

Presentation skills

Coaching ability

Tools

LMS

MS Office

Remote training platforms

Job description

Job Family: EBO Training (India) Travel Required: Up to 25% Clearance Required: None

What You Will Do:

• Conduct voice and accent training sessions for both new hires and existing employees.
• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
• Assist employees with English language development and improvement of communication skills.
• Coach new hires during pre-process and communication training phases.
• Support ongoing development through on-floor feedback and refresher sessions.
• Calibrate with Quality and Operations teams to promote continuous improvement.
• Customize training content based on individual and team needs.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Stay updated with industry trends and training techniques.
• Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

What You Will Need:

• Excellent command of the English language, both spoken and written.
• Strong knowledge of American or neutral accent (as applicable).
• Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
• Proven experience in training delivery, curriculum development, and feedback handling.
• Exceptional presentation, facilitation, and coaching abilities.
• Good interpersonal skills and ability to work effectively with diverse teams.
• Ability to motivate, engage, and coach trainees at various skill levels.
• Experience with Learning Management Systems (LMS), MS Office, and remote training platforms.
• Flexibility to work in US shift timings and adapt to changing schedules.
• Hands‑on experience facilitating training sessions tailored to B2B operational workflows.
• Hands‑on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization.

What Would Be Nice To Have:

• Certification in Voice and Accent training.
• Exposure to international voice processes.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide. Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state‑of‑the‑art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well‑being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace. Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being. Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.