lead qualifier

Nibav Lifts; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Nibav Lifts, located in Chennai, India, is seeking an enthusiastic candidate for a customer service role. The successful applicant will ensure a zero missed call ratio, qualify leads, and effectively communicate customer requirements.

Candidates should have 1-2 years of experience, strong verbal skills, and fluency in both Hindi and English. The role requires an energetic and persuasive personality dedicated to delivering top-notch customer service.

Qualifications

• 1-2 years of experience in a similar role.
• Strong communication skills in Hindi and English are mandatory.

Responsibilities

• Answer all inbound calls promptly with no missed calls.
• Qualify incoming leads based on predefined criteria.
• Capture accurate customer details in CRM.

Skills

Good verbal communication skills

Fluency in Hindi

Fluency in English

Strong listening skills

Questioning skills

Ability to build rapport quickly

Energetic personality

Confident personality

Persuasive personality

Self-motivated

Target-driven

Job description

Key Responsibilities

• Answer all inbound calls promptly with a target of 0 missed call ratio
• Ensure immediate callback for any unattended call (if applicable)
• Qualify incoming leads based on predefined criteria
• Understand customer requirements and capture accurate details in CRM
• Maintain high call volume and productivity standards
• Provide a positive first impression of the company

Required Experience, Skills & Competencies

• 1-2 Years of Experience
• Good verbal communication skills
• Fluency in Hindi and English (Mandatory)
• Strong listening and questioning skills
• Ability to build rapport quickly over phone
• Energetic, confident, and persuasive personality
• Loves talking to people
• Target-driven and self-motivated