Lead Qualification - Executive

myHQ by ANAROCK; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

myHQ by ANAROCK in Haryana is seeking proactive Pre-Sales Qualification Executives to manage a high volume of inbound and outbound calls, qualify leads, and deliver exceptional customer service. The role targets 150–200 calls per day and requires strong communication for international client interactions.

You will update CRM records, generate daily and weekly reports, and collaborate with sales and marketing to refine lead qualification processes in a fast-paced BPO-style environment.

Qualifications

• 1–2+ years of experience in customer service, telemarketing, call centers, BPO, or related fields, with proven experience handling international clients.
• Experience handling international clients is preferred.
• Ability to manage 150–200 calls per day efficiently.
• Excellent verbal and written communication in English (Hindi fluency a plus); clear, neutral accent suitable for international client interactions.
• Familiarity with CRM systems and MS Office.
• Active listening, patience, empathy, and a customer-focused mindset.
• Ability to identify customer needs and provide suitable solutions quickly, given high call volumes.

Responsibilities

• Handle a high volume of inbound and outbound calls (150–200 calls/day) to qualify leads based on set criteria.
• Engage potential clients, including international clients, by understanding their requirements and offering relevant solutions.
• Maintain a high level of professionalism and cultural sensitivity in all customer interactions.
• Update client details and interaction history in the CRM system accurately.
• Prepare daily and weekly lead management reports.
• Ensure timely follow-up on missed call tickets and chat inquiries.
• Address customer inquiries with a courteous and problem-solving approach.
• Provide essential product/service details to leads, including international clients.
• Route complex issues to the appropriate teams when necessary.
• Work closely with sales and marketing teams to improve lead qualification processes.
• Suggest process enhancements to boost team efficiency and client experience.

Skills

Lead qualification

CRM systems

MS Office

English fluency

International clients

Active listening

Customer service

Education

Bachelor's degree

Job description

Role Overview

We are seeking proactive and driven Pre-Sales Qualification Executives to manage high-volume incoming

and outgoing calls, qualify leads, and provide exceptional customer service. This role requires strong

communication skills, the ability to handle 150–200 calls per day, and prior experience in international client

Key Responsibilities

• Handle a high volume of inbound and outbound calls (150–200 calls/day) to qualify leads based on set criteria.
• Engage potential clients, including international clients, by understanding their requirements and offering relevant solutions.
• Maintain a high level of professionalism and cultural sensitivity in all customer interactions.

2. Data Management & Reporting

• Update client details and interaction history in the CRM system accurately.
• Prepare daily and weekly lead management reports.
• Ensure timely follow-up on missed call tickets and chat inquiries.

3. Client Support & Engagement

• Address customer inquiries with a courteous and problem-solving approach.
• Provide essential product/service details to leads, including international clients.
• Route complex issues to the appropriate teams when necessary.

4. Collaboration & Process Improvement

• Work closely with sales and marketing teams to improve lead qualification processes.
• Suggest process enhancements to boost team efficiency and client experience.

Required Skills & Qualifications

• Bachelor's degree preferred but not mandatory.
• 1–2+ years of experience in customer service, telemarketing, call centers, BPO, or related fields, with proven experience handling international clients.
• Demonstrated ability to manage 150–200 calls per day efficiently without
• Excellent verbal and written communication in English (Hindi fluency a plus); clear, neutral accent suitable for international client interactions.
• Familiarity with CRM systems and MS Office.
• Active listening, patience, empathy, and a customer-focused mindset.
• Ability to identify customer needs and provide suitable solutions quickly, given high call volumes.

Preferred Qualifications

• Prior experience in pre-sales, telecalling, or customer service roles with international clients
• Exposure to handling high-volume customer interactions (150+ calls/day).
• Experience working in a BPO/KPO or international call center setup.

Work Schedule & Location

• Working Days: 6 days a week.

Why Join Us

• Be part of a dynamic and supportive team.
• Opportunities for career growth and skill development.
• Gain experience in a fast-paced, high-volume, customer-centric international environment.

calling client handling calling proceess Communication Skills