Lead Qualification - Executive

Myhq; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Myhq in Gurgaon is seeking a Lead Qualification Associate to manage a high volume of inbound and outbound calls, qualify leads, and deliver top-tier customer service for international clients. Expect handling 150–200 calls daily and collaborating with sales/marketing to improve processes.

The role suits someone with 1–2+ years in customer service or BPO, strong English communication, CRM/MS Office familiarity, and a degree preferred but not mandatory. On-site, six-day work week in Gurgaon.

Qualifications

• Bachelor's degree preferred but not mandatory.
• 1–2+ years of experience in customer service, telemarketing, call centers, BPO, or related fields with international clients.
• Demonstrated ability to manage 150–200 calls per day efficiently without compromising service quality.
• Excellent verbal and written communication in English; Hindi fluency a plus; clear, neutral accent for international clients.

Responsibilities

• Handle inbound/outbound calls to qualify leads based on criteria.
• Update client details and interaction history in the CRM; prepare daily/weekly reports.
• Provide product/service details to leads and address inquiries; route complex issues to relevant teams.

Skills

Customer service

Telemarketing

Call handling

English communication

Active listening

Education

Bachelor's degree preferred

Tools

CRM systems

MS Office

Job description

Lead Qualification Associate

Lead Qualification - 1-2 Years - Full Time - Gurgaon - 6 Days a Week

Role Overview

We are seeking proactive and driven Pre-Sales Qualification Executives to manage high-volume incoming and outgoing calls, qualify leads, and provide exceptional customer service. This role requires strong communication skills, the ability to handle 150-200 calls per day, and prior experience in international client handling.

Key Responsibilities

1. Lead Qualification Communication

• Handle a high volume of inbound and outbound calls (150-200 calls/day) to qualify leads based on set criteria.
• Engage potential clients, including international clients, by understanding their requirements and offering relevant solutions.
• Maintain a high level of professionalism and cultural sensitivity in all customer interactions.

2. Data Management Reporting

• Update client details and interaction history in the CRM system accurately.
• Prepare daily and weekly lead management reports.
• Ensure timely follow-up on missed call tickets and chat inquiries.

3. Client Support Engagement

• Address customer inquiries with a courteous and problem-solving approach.
• Provide essential product/service details to leads, including international clients.
• Route complex issues to the appropriate teams when necessary.

4. Collaboration Process Improvement

• Work closely with sales and marketing teams to improve lead qualification processes.
• Suggest process enhancements to boost team efficiency and client experience.

Required Skills Qualifications

• Bachelors degree preferred but not mandatory.
• 1-2+ years of experience in customer service, telemarketing, call centers, BPO, or related fields, with proven experience handling international clients.
• Demonstrated ability to manage 150-200 calls per day efficiently without compromising service quality.
• Excellent verbal and written communication in English (Hindi fluency a plus); clear, neutral accent suitable for international client interactions.
• Familiarity with CRM systems and MS Office.
• Active listening, patience, empathy, and a customer-focused mindset.
• Ability to identify customer needs and provide suitable solutions quickly, given high call volumes.

Preferred Qualifications

• Prior experience in pre-sales, telecalling, or customer service roles with international clients (US/UK/APAC, etc.).
• Exposure to handling high-volume customer interactions (150+ calls/day).
• Experience working in a BPO/KPO or international call center setup.

Work Schedule Location

• Working Days: 6 days a week.
• Location: Gurgaon.

Why Join Us

• Be part of a dynamic and supportive team.
• Opportunities for career growth and skill development.
• Gain experience in a fast-paced, high-volume, customer-centric international environment.

• calling
• client handling
• calling proceess
• Communication Skills