Lead Network Engineer - IXLI

NTT Global Networks; Maharashtra; Presencial; INR 1.400.000 - 2.200.000; Jornada completa

Descripción de la vacante

NTT Global Networks Incorporated is seeking a Lead Engineer - Enterprise Network Operations in Maharashtra, India. The role involves managing large enterprise networks, handling 24x7 support, and leading a team of engineers in a rotational shift.

The position requires deep expertise in switching and wireless technologies, collaboration with vendors, and experience with Change Management and RCA. Bachelor level engineering is required, with strong communication skills.

Formación

• Experience with large Enterprise networks.
• Knowledge of switching and wireless concepts.
• Ability to work in a rotational shift and on-call support.

Responsabilidades

• Provide 24x7 support for Enterprise Networks of global clients with distributed LAN/Wireless/DDI.
• Handle tickets, escalation, and queue management.
• Create SOP/Change Management plans.
• Perform firmware upgrades and liaise with vendors.
• Mentor juniors and act as SME SPOC for network products.
• Participate in RCA and customer service reviews.

Conocimientos

Cisco switching

Nexus switching

Arista switching

Meraki switching

Infoblox DDI

Wireless technologies

Troubleshooting

Network protocols

Educación

Bachelor in Engineering - Computers/Electronics/Communication

Graduate/Post Graduate in Science/Math/IT

Descripción del empleo

Job Title: Lead Engineer - Enterprise Network Operations

Department: Engineering and Operations

Reporting: Associate Director Network Operations

Job Type: Full Time

Shift: Rotational Shift

• PRE-REQUISITES
• Technical expertise on all or either of the following platform
• Cisco catalyst and Nexus switching and wireless
• Arista switching
• HP/Aruba switching and wireless
• Meraki switching and wireless
• Infoblox DDI
• Strong troubleshooting skill sets
• Conceptually strong in the following switching and wireless technology
• HSRP/VRRP
• STP/VTP
• VSS/VPC
• Ether-Channels, Stacking of switches (IRF, Cisco Stack)
• Stand-alone AP, IAP, Flex-connects, Wireless bridge
• RESPONSIBILITIES
• Engineers who have a passion for providing outstanding customer service.
• 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
• Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.
• Ticket resolution - work and resolve trouble tickets, handle ticket escalation
• Queue Management - monitor ticket queue, ensure assignment/resolution and closure
• Create Method Of Procedure and/or Standard Operating Procedure document
• Plan and execute Change Management processes
• Performance Tuning of network devices and create Service Improvement Plans
• Plan and perform firmware upgrade
• Work with hardware/software vendors to resolve problems
• Train and mentor juniors
• Act as an SME SPOC for certain network products
• Interface with customer on calls and lead technical meetings
• Assist in Root Cause Analysis (RCA)
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs
• TRAINING AND CERTIFICATION
• Cisco certification and Aruba /Juniper certification will be added advantage
• EXPERIENCE
• Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment
• EDUCATION
• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience
• OTHER SKILLS
• Good communication skills - written as well as verbal
• Passion to work and learn new technology