Network Support Lead

Inspirisys Solutions; Chennai District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading technology solutions provider is seeking a Network Support Lead in Chennai. This role involves ensuring the stability and performance of the enterprise network infrastructure and managing critical incidents. The ideal candidate should have over 6 years of experience in Network Support and be proficient in platforms like Cisco. Strong problem-solving skills and a solid understanding of ITIL processes are essential. The position promises a dynamic work environment with responsibilities spanning across various network operations.

Qualifications

• Minimum 6+ years of experience in Network Support or Operations.
• Expertise with OEM platforms such as Cisco, Juniper, Fortinet, etc.
• Strong understanding of ITIL processes and service management frameworks.

Responsibilities

• Lead day‑to‑day network operations across LAN, WLAN, WAN, Data Centre, DR, and cloud.
• Act as the primary escalation point for critical network incidents.
• Monitor network performance using management tools to ensure issue resolution.

Skills

Network operations

Routing protocols (BGP, OSPF)

Firewall management

Incident management

Analytical skills

Troubleshooting

Tools

Cisco

Juniper

Fortinet

Tools like Visio

Job description

Role Summary:

We are seeking a Network Support Lead responsible for ensuring the availability, stability, and performance of enterprise network infrastructure across Data Centre, Disaster Recovery, client, and cloud environments. The role involves providing hands‑on technical leadership in network operations, incident and escalation management, and service delivery, while coordinating closely with vendors, OEMs, and customers.

Key Roles and Responsibilities:

• Lead day‑to‑day network operations and support across LAN, WLAN, WAN, Data Centre, DR, and cloud environments.
• Act as the primary escalation point for critical and complex network incidents and outages.
• Provide hands‑on troubleshooting and support for routers, L2/L3 switches, firewalls, wireless controllers, and load balancers.
• Monitor network performance and availability using network monitoring and management tools, ensuring proactive issue detection and resolution.
• Support and optimize routing and switching technologies, including BGP, OSPF, MPLS‑VPN, DHCP, and DNS.
• Manage firewalls, VPNs, and remote access connectivity to ensure secure and reliable access.
• Ensure incident, problem, change, and service request management in compliance with ITIL/ITSM processes and SLAs.
• Perform network maintenance activities, including firmware upgrades, patching, and configuration changes across Data Centres.
• Coordinate with ISPs, OEMs, and vendors for fault resolution, circuit management, and critical technical support.
• Support Data Centre and Disaster Recovery (DC/DR) network operations, including failover and recovery activities.
• Analyse network trends and recommend improvements to performance, capacity, availability, and reliability.
• Maintain accurate network documentation, MIS reports, and topology diagrams using tools such as Visio.
• Provide technical guidance, mentoring, and task direction to network support engineers.
• Support network configurations for virtualized and cloud‑based environments.
• Communicate effectively with customers and stakeholders regarding incidents, changes, and service status.
• Ensure adherence to ITSM‑based ticketing systems and SLA commitments.
• Demonstrate flexibility to support after‑hours maintenance and critical incident resolution.

Qualification:

• Minimum 6+ years of experience in Network Support, Operations, or Infrastructure Management.
• Expertise with OEM platforms such as Cisco (preferred), Juniper, Fortinet, Aruba, Extreme, or similar.
• Proven experience in incident management, escalation handling, and operational leadership.
• Solid understanding of ITIL processes and service management frameworks.
• Excellent communication, coordination, and stakeholder management skills.
• Strong analytical, troubleshooting, and problem‑solving abilities.