Senior Network Engineer, SD-WAN - IXLI

NTT Global Networks Incorporated; Maharashtra; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

NTT Global Networks Incorporated in Mumbai is seeking a Senior Engineer – Network Operations to handle 24x7 network and security support in a global enterprise environment.

The role requires extensive SD-WAN, BGP, VPN and IPSLA expertise, hands-on troubleshooting, and collaboration with global carriers. You will mentor juniors and drive incident resolutions, change management, and performance tuning.

Qualifications

• Hands-on troubleshooting in enterprise LAN/WAN environments.
• 5+ years of progressive experience in complex networks.
• Experience with global customers and carriers.
• Strong SD-WAN, security, and scripting knowledge.

Responsibilities

• Provide 24x7 network/security support and problem management.
• Remote management and monitoring of Network Operations.
• Support NOC for large global clients with distributed LAN/WAN.
• Level 2/3 incident management and ticket resolution.
• Create MOP/SOP and plan Change Management processes.
• Performance tuning of network devices and SOPs.
• Coordinate with service providers to resolve circuit issues.
• Plan firmware upgrades and collaborate with vendors.
• Train and mentor juniors; act as SME SPOC for products.
• Provide inputs for weekly/monthly customer service reviews.
• Handle additional tasks as needed.

Skills

SD-WAN

BGP

MPLS

Cisco GSR

Juniper MX

VPN

IPSLA

Python

Global support

Communication

Education

Bachelor's in Engineering

Graduate/PG in Science/IT

Tools

Cisco IOS

Juniper Junos

Silver Peak SD-WAN

Viptela

Fortinet

Alcatel 7750/7470

ADVA

Job description

Job Title: Senior Engineer – Network Operations

Department: Engineering and Operations

Reporting: Manager Operations

Job Type: Full Time

Shift: Rotational Shift

***Senior Network Engineer with expertise in SDWAN, BGP, VPN, IPSLA based in Mumbai***

PRE-REQUISITES

Hands-on troubleshooting experience in Enterprise LAN/WAN environment

Strong technical subject matter expertise on the following:

• Cisco GSR routers and switches like Catalyst 3560/3750/4948
• Juniper MX series routers and switches
• SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet
• Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA

Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols

Knowledge of MPLS, QoS and VoIP

Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet

Knowledge of security technologies

Knowledge on scripting languages like Python

Excellent communications skills and must have worked with Global customers and global carriers

RESPONSIBILITIES

• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.
• Remote management and monitor Network Operations
• Support NOC 24x7 for large global clients that have a distributed LAN/WAN setup
• Provide Level 2 and Level 3 support for Incident Management/Ticket Resolution
• Create MOP/SOP and plan Change Management process
• Perform Performance Tuning of network devices and create SOPs
• Work with Telecommunication Service Providers to resolve escalated circuit problems
• Plan and perform upgrade of firmwareWork with hardware/software vendors to resolve problems
• Train and mentor juniors
• Act as an SME SPOC for certain network products
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs

TRAINING AND CERTIFICATION

• CCNA, CCNP, JCNIA, JNCIS, JNCIP

EXPERIENCE

• Minimum 5 years of progressive, relevant experience and proven capability to work in a complex network environment

EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

OTHER SKILLS

• Good communication skills - written as well as verbal
• Passion to work on core technology platform