Application Support Engineer

Accenture in India; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A global technology consultancy in India is looking for an Application Support Engineer to manage and troubleshoot network infrastructure across various environments. The ideal candidate should have strong expertise in Cisco, Juniper, and Palo Alto platforms, with at least 3 years of experience. Responsibilities include monitoring network performance, resolving routing and switching issues, and collaborating with various teams. Candidates should have a Bachelor’s degree and relevant certifications are preferred. This role requires strong communication skills and the ability to work in a 24/7 environment.

Qualifications

• Minimum 3 years of experience is required.
• 15 years full time education.
• Strong communication and documentation skills.

Responsibilities

• Monitor and maintain enterprise network infrastructure for high availability.
• Troubleshoot incidents related to routing and switching.
• Perform network changes following standard change management processes.

Skills

Network Infrastructures

TCP/IP

Routing and Switching

Incident Response

Configuration Management

Education

Bachelor’s degree in Computer Science, Electronics, or equivalent

Tools

Cisco

Juniper

Palo Alto

SolarWinds

Splunk

Job description

Overview

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

Network Infrastructures

Good to have skills

NA

Minimum Experience

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

We are seeking a skilled Network Infrastructure Engineer to manage, monitor, and troubleshoot network infrastructure across global environments. The ideal candidate will have strong experience in Cisco, Juniper, Palo Alto, HP, and Aruba platforms and demonstrate expertise in network operations, incident response, and configuration management.

Roles & Responsibilities

• Flexible to work in 24x7 rotational shifts, including weekend
• Monitor and maintain enterprise network infrastructure to ensure high availability and performance.
• Troubleshoot and resolve incidents related to routing, switching, wireless, and firewall components.
• Perform network changes following standard change management processes (ITIL-based).
• Support WAN/LAN connectivity, VPN, wireless, and data center network environments.
• Work on escalation tickets (L2/L3 level) and provide root cause analysis for recurring issues.
• Configure and manage Cisco and Juniper routers/switches (OSPF, BGP, VLANs, STP, HSRP/VRRP, QoS).
• Administer and troubleshoot Palo Alto firewalls including security policies, NAT, and threat prevention.
• Manage HP/Aruba switches and wireless controllers, support campus network and wireless access issues.
• Perform routine health checks, firmware upgrades, and proactive monitoring using tools like SolarWinds, Splunk, or ServiceNow.
• Collaborate with vendors and internal teams for escalations, upgrades, and network improvement initiatives.
• Maintain up-to-date network documentation, diagrams, and configuration records.
• Participate in incident bridges and coordinate restoration efforts during major outages.

Professional & Technical Skills

• Networking: Deep understanding of TCP/IP, routing, switching, BGP, OSPF, EIGRP, VLANs, STP, NAT, ACLs.
• Platforms: Cisco Catalyst, Nexus, ISR/ASR routers, Nexus Switches.
• Experience in SD-WAN (Cisco Viptela, Meraki, Aruba Edge Connect, or Silver Peak).
• Juniper: EX/QFX series, Junos.
• Palo Alto: Prisma SDWAN, VPN.
• Cisco/Aruba: Access switches, wireless controllers, ClearPass (added advantage).
• Tools: SolarWinds, Wireshark, Splunk, ServiceNow, Cisco Prime, Aruba Airwave.
• Certifications (preferred): CCNA/JNCIA/CCNP/JNCIP/Aruba ACMP/HP ASE.

Additional Information

• Strong communication and documentation skills.
• Ability to work under pressure and in 24x7 environments.
• Experience in global operations or managed service environments is a plus.
• Understanding & Basic knowledge on Zscaler & F5.
• Familiarity with cloud networking (AWS, Azure, GCP).
• Basic scripting knowledge (Python, Ansible) for network automation.
• Education: Bachelor’s degree in Computer Science, Electronics, or equivalent field.
• Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.