Technical Lead

NTT Global Networks; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global telecommunications company is seeking an experienced Lead Network Engineer specializing in SD WAN. The role requires expertise in routing protocols, MPLS, and network troubleshooting. Candidates must have a minimum of 7 years of experience and a Bachelor's degree in a related field. Certification in CCNA or CCNP is preferred. The role includes providing 24x7 support and managing complex network configurations while ensuring outstanding customer service.

Qualifications

• Minimum 7 years of progressive, relevant experience in a complex network environment.
• Bachelor's degree in a related field required.
• Certifications such as CCNA, CCNP, and others preferred.

Responsibilities

• Manage and support MPLS backbone spanning globally.
• Provide outstanding customer service and technical support.
• Perform complex changes on network and security devices.

Skills

Technical expertise with routing protocols

Hands-on experience in MPLS

Knowledge of SDWAN technologies

Excellent communication skills

Knowledge of security technologies

Education

Bachelor in Engineering - Computers/Electronics/Communication

Tools

Cisco GSR routers and switches

Juniper MX series routers

SDWAN technologies like Silver Peak

Job description

Lead Network Engineer - SD WAN

Job Title: Lead Network Engineer - SD WAN

Department: Engineering and Operations

Reporting: Manager Operations

Job Type: Full Time

Shift: Rotational Shift

Prerequisites

• Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP)
• Hands‑on experience in MPLS, QoS and VoIP
• Hands‑on experience for network troubleshooting in LAN/WAN environment
• Strong technical and subject matter expertise in at least one or more of the following specialties:
• Cisco GSR routers and switches like Catalyst 3560/3750/4948
• Juniper MX series routers and switches EX4200
• SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet
• Transmission technologies like Alcatel 7750SR‑c12, Alcatel 7470, ADVA
• Wireless
• Nexus Switches, VSS
• Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet
• Knowledge of security technologies
• Knowledge on scripting languages like Python
• Excellent communications skills and must have worked with global customers and global carriers
• Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux
• Provide comprehensive maintenance plans for change management review and approval; implement according to the plan
• Manage and support MPLS backbone spanning across globe

Responsibilities

• Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer‑affecting. This team provides 24x7 support, as well as provides training to junior engineers.
• Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations’ Managers.
• Work experience in a fast‑paced Network Operations environment.
• Experience in remote troubleshooting and diagnosis of network connectivity issues.
• Work with a variety of customers and vendors (technical as well as non‑technical).
• Communicate technical jargon to non‑technical people.
• Receive calls from customers and work on trouble tickets to resolve customer‑escalated network and security issues.
• Work with Telecommunication Service Providers to resolve escalated circuit problems.
• Perform complex changes on the network and security devices.
• Work with hardware/software vendors to resolve problems.
• Work in a rotating shift schedule.
• Manage Global Operations Center shifts and exchange handoff between various shifts.
• Manage daily work distribution for Global Operations Center.
• Become an SME for a few priority customer accounts and be proactive to improve customer service.
• Train and mentor juniors.
• Participate in various Network and Security projects.
• Participate in weekly/monthly/quarterly service review calls with customers.
• Contribute in providing appropriate content for the weekly/monthly/quarterly service reports.
• Any additional task given to the incumbent from time‑to‑time based on business needs.

Training and Certification

• CCNA
• CCNP
• JCNIA
• JNCIS
• CCIE
• JNCIP
• JNCIE

Experience

• Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment.

Education

• Bachelor in Engineering - Computers/Electronics/Communication or related field.
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience.

Technical and Other Skills

• Aptitude and desire to learn advanced IP network services.
• ITIL process awareness.