Lead Housekeeping

Bptp; Dadri, Faridabad District, Gurugram District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Bptp is seeking to strengthen its housekeeping operations by establishing standardized SOPs across BPMS sites and ensuring consistent cleanliness and service standards. You will oversee daily operations through Estate Managers and Supervisors, manage budgets, and drive cost efficiency while coordinating audits and training.

Candidates from a hospitality background are preferred to ensure adherence to professional conduct and service excellence across sites.

Qualifications

• Experience implementing standardized SOPs for housekeeping operations.
• Ability to conduct site inspections and audits for SOP compliance.
• Experience managing vendors/contractors and performing performance reviews.
• Budget management for housekeeping operations and cost control.
• Experience preparing management reports (MMR, QBR, MIS).

Responsibilities

• Develop and implement standardized housekeeping SOPs across BPMS sites.
• Oversee daily operations through Estate Managers, Site Heads and Supervisors.
• Manage housekeeping budgets, manpower costs and operating expenses.
• Monitor inventory and ensure availability of supplies and equipment.
• Prepare audit reports and drive process improvements.

Skills

SOP development

Audits & quality control

Vendor & contractor management

Budgeting & cost control

Reporting & MIS

Job description

1. SOP Compliance & Operations

• Develop and implement standardised housekeeping SOPs across BPMS sites.
• Oversee daily operations through Estate Managers, Site Heads and Supervisors.
• Ensure consistent cleanliness, hygiene and service standards across sites.

2. Audits, Quality Control & Training

• Conduct regular site inspections and audits to ensure SOP compliance.
• Ensure staff discipline, grooming, uniform compliance and professional conduct.
• Monitor equipment maintenance and organise training on SOPs, safety and equipment handling.

3. Vendor & Contractor Management

• Manage housekeeping vendors and contractors and conduct periodic performance reviews.
• Resolve service gaps and ensure timely closure of complaints and corrective actions.
• Evaluate requirements for equipment, consumables and furnishings.

4. Budgeting, Inventory & Cost Control

• Manage housekeeping budgets, manpower costs and operational expenses.
• Monitor inventory and ensure the availability of supplies and equipment.
• Drive cost optimisation and operational efficiency.

5. Reporting & Service Enhancement

• Prepare MMR, QBR, audit reports and management MIS.
• Track service performance, complaints and improvement initiatives.
• Drive process improvements and plan quarterly beautification, festival and event arrangements.

Candidates from Hospitality background are preferred.