Soft Services Executive

Jones Lang LaSalle (JLL); Mumbai; Sur place; INR 350 000 - 500 000; Plein temps

Résumé du poste

Jones Lang LaSalle (JLL) in Mumbai is seeking a Soft Services Executive to manage housekeeping and related vendor services at the site. You will coordinate with vendors for landscaping, pest control, cleaning, and related operations, while supporting the Property Manager on assigned projects and providing backup when needed.

You will maintain daily and monthly reports, conduct staff briefings, mentor subordinate staff, and help implement cost-efficient procedures to ensure high-quality service

Qualifications

• Degree / Diploma or relevant educational background in hotel management / hospitality with 1–2 years of work experience preferred.
• Effective communication skills and customer-oriented service outlook are essential.

Responsabilités

• Coordinate housekeeping and site services with vendors (landscaping, pest control, cleaning, etc.).
• Assist the Team Manager/Property Manager with projects and provide backup as required.
• Maintain daily/monthly reports (DMR/MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues and improvements.
• Prepare and maintain attendance and salary summaries.
• Ensure staff grooming, discipline and adherence to cleaning standards.

Connaissances

Analytical thinking

Meticulous attention

Customer-oriented service

Formation

Degree/Diploma in hotel management or hospitality

Description du poste

Job Summary

Position: Soft Services Executive

Business: Property and Asset Management

Responsibilities

You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:

• Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Reporting

You will be reporting to Housekeeping Manager /Property Manager.

What we're looking for

Being Analytical and Meticulous

You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).

Qualifications

You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

Location

Location: Mumbai, MH

Scheduled Weekly Hours

Scheduled Weekly Hours: 48