Lead - Export Documentation

Aditya Birla Chemicals; Maharashtra; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Aditya Birla Chemicals is seeking a Lead for Export Documentation, MIS & Incentives to manage post shipment documentation, MIS reporting, and customer liaison. The role requires close coordination with banks, CHA, and shipping lines to ensure timely, error-free processing and proactive problem solving.

The candidate will drive post shipment procedures, monitor LC documentation, and deliver accurate OTIF and BRC reports.

Qualifications

• Experience in export documentation processes and post shipment paperwork.
• Strong ability to generate accurate MIS reports and maintain data integrity.
• Excellent coordination with shipping lines, CHA, and banks to ensure on-time documentation.

Responsibilities

• Prepare post shipment documents within 2 working days from BL/LR receipt with zero errors.
• Ensure timely sharing of copy documents with customers within agreed timelines.
• Monitor LC documentation to ensure bank negotiations without discrepancies.
• Submit post shipment documents to banks within 10 days of BL/LR receipt and ensure valid Bill ID.
• Track bank Realisation Certificates and ensure payments are processed within 30 days.
• Coordinate daily with shipping lines and CHA, giving correct information for BL copies.
• Prepare and check AIAFTA/SAFTA documents in advance of vessel arrival.
• Provide prompt contact with customers and maintain a unique customer experience.
• Publish OTIF reports for export shipments each month and track payments via BRC reports.
• Liaise with key customers to address service queries and work with logistics and sales to resolve complaints.

Skills

Export documentation

MIS reporting

Team coordination

Customer service

Bank liaison

Job description

• Position Title: Lead - Export Documentation, MIS & Incentives
• Job location: Prabhadevi, Mumbai

Key Result Areas

Preparation of Post Shipment documents

• Make sure that the team is involved in timely preparation of system generated post shipment documents with in 2 working days from receipt of BL / LR with zero error.
• Review that the copy documents must be shared with customer within timelines without any deviation.

Bank Submission and followup

• LC Documentation – Monitor the LC documents are negotiated with Bank without any discrepancy charges
• Monitor that all Post shipment documents must be submitted with Bank with in 10 days from the date of receipt of BL / LR and valid Bill ID number is generated against same.
• Monitor Bank Realisation Certificates are released for all payment within the time of 30 days from the receipt of payment

Smooth coordination with Shipping line / CHA

• Ensure team members are following up daily for BL/LR for all shipments.
• Make sure team is giving correct information / instrusctions to CHA / Shipping Agent while releasing BL copies to help customer clear cargo hassel free

AIAFTA / SAIFTA Documentation

• Make sure team is submitting and checking AIAFTA / SAFTAdocumets with creating it
• AIAFTA SAFTA documents should be send to customer well in advance before arrival of vessel

Point of contact with prompt response and creating unique customer experience.

• Every call is answered: Have a jump line amongst team members.
• Work with IT to have automated
• Dispatch details with LR/BL details on shipment.
• Monthly team meeting with Export documentation team to understand areas of concern in Order to Delivery cycle. Take proactive steps to address them

MIS Reports

• Prepare OTIF Report for the Entire Export shipments of the month.
• Prepare BRC Report For the payments received in last month.
• Prepare EDPMS pendency Report With Reasons

Relationship Management with key customers

• Manage key customers and address their service queries
• Review customer complaints work closely with the logistics and sales team to create processes to address customer complaints