Lead Developer BMC Helix Technical Expert

emagine; India; Presencial; INR 3 500 000 - 5 500 000; Tempo integral

Resumo da oferta

emagine is seeking a Senior BMC Helix Technical Expert/Lead to provide hands-on leadership during transition and reversibility phases, ensuring full technical autonomy of BMC Helix ITSM capabilities. You will guide a team of developers and translate business requirements into scalable solutions.

You will design, develop, and maintain BMC Helix ITSM, manage incidents, changes, and integrations, and collaborate with the GCC to ensure knowledge transfer and capability building.

Qualificações

• Bachelor's degree in CS/IT or equivalent.
• 10+ years IT experience with BMC Remedy/BMC Helix expertise.
• Hands-on development and leadership experience in Helix ITSM.
• Experience designing REST APIs and iPaaS integrations.

Responsabilidades

• Act as senior technical expert; guide a team of developers.
• Design, configure, develop, and maintain BMC Helix solutions.
• Lead and support technical design, reviews and decisions.

Conhecimentos

BMC Helix

Technical Leadership

REST APIs

Troubleshooting

Formação académica

Bachelor's degree in CS/IT

Ferramentas

BMC Helix ITSM

API Integrations

Descrição da oferta de emprego

Summary:

The BMC Helix Technical Expert / Lead is responsible for providing senior hands-on technical expertise and leadership during the transition and reversibility phase, aimed at establishing full technical autonomy of BMC Helix ITSM capabilities.

Responsibilities:

• Technical Expertise & Development Leadership: Act as a senior technical expert and advisor; lead and guide a team of BMC developers; support technical design and decision-making; translate business requirements into scalable solutions.
• BMC Helix Development & Integration: Design, configure, develop, and maintain BMC Helix solutions; manage incident, problem, change management; develop REST API and iPaaS integrations.
• Reversibility & Knowledge Transfer: Collaborate with ITSM Architect to understand current architecture; identify knowledge gaps; validate documentation and technical artefacts; ensure effective knowledge acquisition.
• GCC Handover & Capability Building: Mentor GCC Technical Lead; provide structured handover and coaching; support progressive ownership of platform activities.
• Technical Quality & Platform Improvement: Establish BMC development standards; perform code/configuration reviews; identify opportunities for automation and platform optimization.

Key Requirements:

• 10+ years of relevant IT experience with BMC Remedy / BMC Helix development expertise.
• Proven experience as a BMC Helix Technical Expert or Lead Developer.
• Deep hands-on expertise in BMC Helix ITSM.
• Strong experience with Digital Workplace, Service Catalogue, and CMDB.
• Experience designing and implementing REST API / iPaaS integrations.
• Strong troubleshooting and root-cause-analysis skills.

Nice to Have:

• Previous experience in technical transition or Knowledge Transfer.
• Experience with BMC Helix Discovery and Operations Management.
• Experience with AI capabilities related to BMC Helix.
• Background in BMC Helix SaaS environments.

Other Details:

• Location: Pune
• Team Structure: Team of 5-6 BMC developers.
• Reporting: Reports to ITSM Architect and GCC Technical Lead.
• Tools/Methodologies: BMC Helix, API integrations.