Helix ITSM Consultant

BMC Software; India; A distancia; INR 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

BMC Software's Helix platform is seeking an AMS Consultant to deliver operational services, drive customization and integration efforts, and ensure service delivery excellence.

The role requires deep experience with Remedy ITSM/CMDB, ITIL processes, and customer-facing support, with on-site work in Navi Mumbai and willingness to work shifts and on-call as needed.

Formación

• Engineering/CS degree required.
• 5–15 years of relevant experience on BMC Helix ITSM Remedy/CMDB.
• Experience in Managed Services and Consulting environments.
• Willing to work shifts and on-call support.

Responsabilidades

• Provide L2/L3 operational support on BMC Helix ITSM Remedy, CMDB, and related modules.
• Develop new customizations, integrations, and reports.
• Troubleshoot BMC Helix ITSM Remedy applications, customizations, and integrations.
• Follow ITIL standard best processes.
• Recommend and plan upgrades/patches and roll out new features.
• Drive adoption of BMC Helix solutions across customer environments.

Conocimientos

BMC Helix ITSM

Remedy ITSM

CMDB

Integrations

Customizations

ITIL

Cloud technologies

Containers

OS concepts

Networking

Databases

Customer-facing communication

Educación

Engineering / Computer Science Bachelor’s Degree

Herramientas

Cloud Technologies

Containers

Operating Systems

Networking

Databases

Descripción del empleo

You may occasionally be required to travel for business

Looking for details about our benefits? You can learn more about them.

Description and Requirements

This Is Helix. Powered by You.

AtBMC Helix, we don’t do ordinary. We’re theAI-native enginebehind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix ofcurious minds, creative thinkers, and courageous builderswho believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-firstAgentic AI platformempowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC Helix’s solutions to our customers worldwide. It provides unique opportunity to meet customers and solve their business problems by consultative approach. This group is responsible for managing the latest BMC Helix technologies and making sure customers get the maximum value from their investment.

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMC Helix’s worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously

Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:

• This is an on-site role at the Navi Mumbai location.


• Provide L2/L3 operational support on BMC Helix ITSM Remedy, Helix Dashboard, CMDB, DWP, DWPA, SmartIT/MyIT, Asset Management as per agreed SLAs.


• Maintain BMC Helix Product platform availability as per agreed availability commitment


• Develop new customizations, integrations and reports


• Troubleshoot BMC Application, customizations, integration issues.


• Follow the ITIL standard best processes.


• Recommend & plan upgrades/patches and roll out of new features


• Drive adoption of the BMC Helix solutions across Customer environments


• Work closely with Service Owners to review service delivery quality with focus on continuous improvement


• Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of BMC Helix ITSM Remedy Application.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Extensive experience in the Administration and configuration of BMC Helix Remedy ITSM Applications, Integrations, Customizations.


• Candidate must possess a Engineering /Computer Science Bachelor’s Degree.


• Should have between 5-15 Years of relevant experience on BMC Helix ITSM Remedy/CMDB.


• Should have worked in Applications Managed Services and Consulting Services environment


• Experience on framework is an advantage.


• Good knowledge of Cloud Technologies, Containers, different OS, Networking and database concepts


• Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.


• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.


• Effective communication skills in English.


• Willing to work in shifts, weekend and on-call support will be required.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring forimpact. At Helix, you’llsolvehard problems, buildsmart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe intrust, transparency, andgrit. Our culture is inclusive, flexible, and built for people who want to stretch themselves- andsupport others doing the same. Whether you’re remote or in-office, you’ll find space toshowup fully and contribute meaningfully.You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helixexcites youbutyou'reunsure if you meet every qualification, We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.

( Returnship@BMC )

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more.