Lead Administrator L2

Wipro; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A global IT services company is seeking a Lead Administrator L2 with 8-10 years of experience in IT and a strong focus on architecture management. This role involves overseeing day-to-day operations, troubleshooting issues, and leading a team. The successful candidate will demonstrate expertise in database systems and middleware, and champion efficient performance management within their team. Join a dynamic organization known for its commitment to digital transformation and innovation in technology.

Qualifications

• 8-10 years of experience in IT related fields.
• Strong technical and architecture knowledge of databases and middleware.
• Experience in managing teams and projects.

Responsibilities

• Support architecture planning and manage operations of the tower.
• Lead the structural design of database and platforms.
• Manage daily operations and enhance efficiency.
• Conduct team training and performance evaluations.

Skills

Architecture planning

Database management

Technical troubleshooting

Disaster recovery planning

Team leadership

Job description

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The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day‑to‑day operations.

Role Purpose

To provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day‑to‑day operations.

Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day‑to‑day operations of the tower
  • Manage day‑to‑day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine‑tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities with respect to progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
  • Exercise employee recognition and appreciation

Performance Deliverables

• Operations of the tower SLA adherence
• Knowledge management
• CSAT/ Customer Experience
• Identification of risk issues and mitigation plans
• New projects
• Timely delivery
• Avoid unauthorised changes
• No formal escalations

Experience: 8-10 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting