Lead Administrator - L1

Wipro; Pune City; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services company is seeking a Lead Administrator - L1 to oversee architecture planning and manage daily operations. The role requires significant technical expertise and team management skills to ensure operational efficiency and customer satisfaction. Join to be part of a digital transformation journey.

Qualifications

• Significant technical expertise in architecture planning and design.
• Experience in managing day-to-day operations.

Responsibilities

• Provide support in architecture planning, migration & installation.
• Manage day-to-day operations including troubleshooting and upgrades.
• Forecast talent needs and train team members.

Skills

Architecture Planning

Technical Expertise

Disaster Recovery

Team Management

Job description

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The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.

Job description:

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.

Do

1. Provide support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
   • Lead the structural/architectural design of a platform/middleware/database/backup etc. according to system requirements to ensure a scalable and extensible solution.
   • Conduct technology capacity planning based on current and future requirements.
   • Leverage new features of underlying technologies to ensure smooth operation of databases and applications/platforms.
   • Implement disaster recovery plans and backup/recovery strategies.
2. Manage the day-to-day operations of the tower
   • Troubleshoot issues, conduct root cause analyses, and develop fixes.
   • Plan and manage upgrades, migrations, maintenance, backup, installation, and configuration.
   • Review technical performance and optimize for efficiency.
   • Develop shift rosters and ensure continuous operations.
   • Create and update SOPs, manuals, and operational documentation.
   • Provide weekly status reports to stakeholders.
   • Use technology to automate and improve service delivery.

Team Management

1. Resourcing
   • Forecast talent needs and recruit accordingly.
   • Train team members for effective recruitment and performance.
2. Talent Management
   • Ensure onboarding and training standards are met.
   • Build internal talent pools and promote diversity.
3. Performance Management
   • Set goals, conduct reviews, and provide feedback.
   • Encourage participation in organizational programs.
4. Employee Satisfaction and Engagement
   • Lead engagement initiatives, monitor satisfaction, and promote recognition.
   • Assign challenging projects to develop skills.

Deliverables

• Operational efficiency, SLA adherence, knowledge management, customer satisfaction, risk mitigation.
• Timely delivery of projects, avoiding unauthorized changes, and escalation management.

We are building a modern Wipro, a digital transformation partner that values reinvention. Join us to realize your ambitions. Applications from people with disabilities are explicitly welcome.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting