Lead Administrator L1

Wipro; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT services firm in Bengaluru seeks a mid-senior level professional to manage architecture planning and day-to-day operations in IT platforms. Ideal candidates should possess 5 to 8 years of experience in managing technical systems, team leadership, and project management. The role includes troubleshooting, upgrades, and ensuring service quality. This full-time position offers an opportunity for continual growth in a purpose-driven environment.

Qualifications

• 5–8 years of experience in IT operations.
• Technical expertise in architecture planning and design.
• Ability to manage day-to-day operations of IT systems.

Responsibilities

• Provide support in architecture planning and new project installations.
• Manage daily operations, troubleshooting, and upgrades.
• Forecast talent requirements and recruit resources.

Job description

2 days ago – Be among the first 25 applicants

Job Overview

The purpose of this role is to provide significant technical expertise in architecture planning and design for the tower (platform, database, middleware, backup, etc.) and manage its day‑to‑day operations.

Key Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in the tower (platform/database/middleware/backup)
  • Lead the structural/architectural design to ensure a highly scalable and extensible solution.
  • Conduct technology capacity planning by reviewing current and future requirements.
  • Utilize new features of all underlying technologies to ensure smooth functioning of installed databases and applications/platforms.
  • Strategize & implement disaster recovery and backup plans.
• Manage day‑to‑day operations of the tower
  • Troubleshoot issues, conduct root cause analysis and develop fixes to prevent recurrence.
  • Plan and manage upgrades, migration, maintenance, backup, installation and configuration.
  • Review technical performance and deploy improvements to increase efficiency.
  • Develop shift roster to ensure uninterrupted service.
  • Create and update SOPs, data responsibility matrices, operation manuals, daily test plans and data architecture guidance.
  • Provide weekly status reports to client leadership and stakeholders.
  • Leverage technology to develop Service Improvement Plans through automation and other initiatives.

Team Management

• Resourcing
  • Forecast talent requirements.
  • Recruit adequate and right resources.
  • Train direct reports in recruitment & selection.
• Talent Management
  • Ensure compliance with onboarding & training standards.
  • Build internal talent pool of high potentials.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals, conduct performance reviews & provide feedback.
  • Ensure team engagement with performance programmes.
• Employee Satisfaction and Engagement
  • Lead engagement initiatives.
  • Track satisfaction scores and identify improvement actions.
  • Challenge team with larger projects and initiatives.
  • Recognize and appreciate employee contributions.

Deliverables

• Operations of the tower
• SLA adherence
• Knowledge management
• CSAT / Customer Experience
• Risk issue identification and mitigation plans
• New project timely delivery
• Avoid unauthorized changes
• No formal escalations

Qualifications

Experience: 5–8 years.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology
• IT Services and IT Consulting

Company

We are building a modern Wipro. We are an end‑to‑end digital transformation partner with bold ambitions. Our DNA is continual evolution and reinvention. Join a purpose‑driven organization that empowers you to shape your own career.