Lead Administrator L1

Wipro; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services company is seeking a highly skilled individual for a mid-senior level role in Pune. The role involves providing technical expertise in architecture planning and managing day-to-day operations. Key responsibilities include troubleshooting, team management, and performance oversight. The ideal candidate will have 5-8 years of experience, strong skills in disaster recovery planning, and a proven track record of managing technology structures. The position offers full-time employment within a dynamic environment.

Qualifications

• 5-8 years of experience in IT operations and management.
• Proven ability to manage complex technology structures.
• Experience in leading teams and delivering projects on time.

Responsibilities

• Lead architecture planning, migration, and installation for new projects.
• Manage day-to-day operations, troubleshooting issues effectively.
• Forecast talent requirements and hire adequate resources for the team.
• Set goals and conduct performance reviews for direct reportees.
• Drive employee engagement initiatives within the team.

Skills

Architecture planning

Disaster recovery planning

Troubleshooting

Team management

Performance management

Job description

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The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day‑to‑day operations.

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day‑to‑day operations.

Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/database/middleware/backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup etc. according to various system requirements to ensure a highly scalable and extensible solution.
  • Conduct technology capacity planning by reviewing the current and future requirements.
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable.
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans.
• Manage the day‑to‑day operations of the tower
  • Manage day‑to‑day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower.
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine‑tune performance and reduce performance challenges.
  • Develop shift roster for the team to ensure no disruption in the tower.
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities with respect to progress, updates, status, and next steps.
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs.
  • Hire adequate and right resources for the team.
  • Train direct reportees to make right recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
  • Build an internal talent pool of HiPos and ensure their career progression within the organization.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team.
  • Track team satisfaction scores and identify initiatives to build engagement within the team.
  • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team.
  • Exercise employee recognition and appreciation.

Deliverables

• No Performance Parameter Measure 1: Operations of the tower, SLA adherence
• Knowledge management
• CSAT / Customer Experience
• Identification of risk issues and mitigation plans
• Knowledge management 2: New projects, timely delivery
• Avoid unauthorised changes
• No formal escalations

Experience

5-8 Years

Company Overview

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting