Sr. Admin. Associate, Customer Billing

UPS Supply Chain Solutions, Inc.; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a billing specialist to engage with customers, resolve invoice discrepancies, and provide superior service. The role involves researching billing issues, making adjustments, and educating customers on UPS billing services.

You will coordinate with cross-functional teams and external contacts to quickly resolve problems and support operational accuracy. The position is permanent and supports UPS's commitment to a discrimination-free workplace.

Qualifications

• Billing-related customer service experience preferred.

Responsibilities

• Communicate with customers to resolve billing issues while delivering excellent service.
• Resolve discrepancies on shippers’ invoices and research billing issues.
• Make necessary adjustments and educate customers on UPS billing services.
• Initiate cross-functional and external contacts to resolve billing problems.
• Perform other tasks as necessary.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.