Lead Admin. Associate, Collections & Credit

UPS; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

UPS is seeking a Collections Specialist to manage accounts receivable, resolve billing issues, and ensure accurate reconciliation and timely resolutions. The role leverages AR and Billing experience to uphold UPS policies and drive efficient cash collection.

Candidates should be comfortable with high-volume phone and email communications, and capable of coordinating with multiple departments to deliver excellent customer experience. Permanent position based in Pune, India.

Qualifications

• Bachelors degree required.
• Accounts Receivable, Collections & Billing knowledge required.
• Experience in AR & Billing preferred.
• Strong communication skills and problem solving abilities.

Responsibilities

• Identifies and resolves basic and routine issues impacting payment.
• Overcomes customer objections concerning payments and assists them in understanding their account terms.
• Utilizes payment options and negotiates payment arrangements.
• Follows prescribed escalation procedures.
• Provides updates to customer and stakeholders using UPS systems.
• Submits recommendations to write-off account balances.
• Monitors and maintains assigned queue of customer accounts.
• Prepare & publish reports to senior management as required.
• Coordinate with various departments to ensure great customer experience.

Skills

Communication

Analytical skills

Phone & email

MS Office

Accounts Receivable

Education

Bachelor’s degree

Tools

UPS proprietary programs

Job description

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Job Description:

Summary:

Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly.

In carrying out these duties this individual will draw on his/her previous AR & Billing experience.

The specialist must comply with the established UPS policies and procedures.

Job duties and responsibilities:

• Identifies and resolves basic and routine issues impacting payment
• Overcomes customer objections concerning payments and assists them in understanding their account terms
• Utilizes payment options and negotiates payment arrangements
• Follows prescribed escalation procedures
• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
• Submits recommendations to write-off account balances
• Monitors and maintains assigned queue of customer accounts
• Keeping and improving customer relations
• Prepare & publish reports to senior management as required
• Carry out exceptional coordination with various departments to ensure great customer experience

Knowledge and Skills:

• Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
• Excellent analytical and problem resolution skills
• Desire to work in a position requiring extensive phone and email communication
• Ability to work in a highly measured, fast-paced, production environment
• Working knowledge of MS Office and databases
• Bachelor’s degree
• Prior inbound/outbound calling experience - preferred
• Accounts Receivable, Collections & Billing knowledge – REQUIRED .

Employee Type:

Permanent

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