Key Account Operational Excellence Associate (Fixed Term Contract)

544 Marken Limited; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

UPS Healthcare Precision Logistics seeks an analyst to support Sales Operations by generating accurate reports and improving decision tools. You will document processes, train others, and build a network of UPS contacts for problem solving.

You will analyze trends, optimize reports, and work with technology solutions to support district, regional, and corporate initiatives. English and Spanish fluency is required.

Qualifications

• Detail orientation and accuracy in reporting.
• Ability to generate and interpret customized reports.
• Experience with information systems reporting and data integration.
• Knowledge of supply chain concepts and technology impact.
• Fluent English and Spanish in speech and writing.
• Proficient with Microsoft Office and related tools.

Responsibilities

• Provide executive support and generate requested reports.
• Ensure data accuracy and improve reporting tools and processes.
• Develop and maintain a network of UPS contacts for problem solving.
• Contribute to technology solutions for client implementation.
• Update weekly activity reports and support department meetings.
• Serve as SME for existing reporting tools and SQL administration.

Skills

English fluency

Spanish fluency

Detail orientation

Report generation

Information gathering

Technology awareness

Education

Bachelor’s Degree or international equivalent

Degree in Information Management / CS / IT - Preferred

Tools

Microsoft Access

Excel

PowerPoint

Word

Outlook

SharePoint

VBA

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description: Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary

This position is responsible for providing executive support and generating reports as requested by Sales Operations. He/She ensures report data is accurate and increases the awareness of strategic account performance to stakeholders. This position documents and trains others on production of standard routine reports, solves business problems related to decision tools and reports, and actively develops and maintains a network of UPS contacts who can help solve problems.

Responsibilities

• Conducts complex or atypical analyses as requested to support evaluation and planning.
• Improves and creates systems, methods and tools for conducting analysis.
• Identifies emerging trends in analysis for work methods, processes or flows.
• Determines criteria for analyzing work, processes or work flow for tracking/reporting purposes.
• Contributes to technology solutions for customer implementation.
• Keeps abreast of technologies that will improve internal and external processes to improve productivity.
• Provides district sales operations with technology solutions support.
• Reviews auditing of districts' sales processes and procedures to ensure compliance.
• Assists with completion of Business Process Reviews for corporate, region and district levels.
• Addresses and resolves issues affecting information systems reporting.
• Seeks innovative methods to minimize report generation.
• Optimizes existing report formats for best results.
• Works closely with the Region Sales Support Specialist on report consolidation.
• Serves as region subject matter expert for existing reporting tools.
• Acts as the departmental database and Structured Query Language administrator to ensure proper maintenance of BIA applications.
• Updates weekly activity reports to ensure accurate documentation of account volume and revenue.
• Attends department meetings to support internal communication and provide updates on projects.
• Performs regular application updates (e.g., directory updates, reports, etc.) to provide current information and enhanced functionality to the field.
• Prepares written information to Sales staff to inform them of district, regional, and corporate initiatives.
• Possesses advanced skills in Microsoft Access, Excel, PowerPoint, Word, Outlook, Internet, and SharePoint.
• Learns other applications quickly.

Qualifications

• Detail Orientation: Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail
• Report Generation: Addresses and resolves issues impacting information systems reporting; looks for ways to minimize report generation and required storage; modifies existing report formats; creates and interprets customized reports; integrates data, information, and documents from multiple software programs; writes more complex report queries
• Solicits and Gathers Information: Demonstrates a general knowledge of techniques for soliciting and gathering information
• Supply Chain Management: Demonstrates a basic understanding of supply chain concepts; identifies issues within a supply chain
• Technology Knowledge: Recognizes the basic impact of technology on UPS business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment
• Must be fluent in English and Spanish (oral and written)
• Proficient with Microsoft Office including advanced level functions in Excel, Access
• Bachelor’s Degree or International equivalent
• Bachelor’s Degree in Information Management, Computer Science, or Information Technology - Preferred
• Experience with VBA - Preferred
• Employee Type: Fixed Term (Fixed Term)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.